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Business System Analyst

Date: Aug 8, 2019

Location: Toronto, ON, CA

Company: Hydro One Networks Inc

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.


It’s an exciting time to join the team at Hydro One!


General Accountabilities:

  • Reporting to the Manager, Application Sustainment, participate in teams engaged in the delivery, integration and support of effective business processes and applications related to Hydro One system.
  • Assist LOB clients in defining their information technology requirements as they relate to Enterprise Application and Database technologies to meet their business needs, considering hardware, software, and operational processes related to computers and peripheral equipment, networks and data communications, or applications and systems.
  • Manage the implementation of business processes and IT related minor system enhancements in the area of SAP and related application and database technologies by maintaining effective working relationships with staff of all Business Units and corporate groups to ensure compliance, identify corrective actions and improvement opportunities for the attainment of corporate objectives.
  • Develop SAP and related application information technology solutions in the Enterprise Sustainment landscape that fulfill business requirements. Assist in preparation of cost-benefit-risk analyses and business justifications for business case proposals.
  • Work closely and continually with all parts of Hydro One to ensure technical skills and training capabilities are provided to Line of Business (LOB) in support of application and technology rollouts
  • Monitor and evaluate best practices in other benchmarked industries and jurisdictions and recommend, on a continuing basis, improvements to Hydro One standards with the objective of developing and maintaining a leading edge capability while minimizing impact to business functionality.
  • Visit/meet with vendors and service providers to discuss system failures and/or inadequacies of their products and services in meeting business needs.
  • Maintain and coordinate end-to-end asset lifecycle management of Hydro One’s SAP Landscape (and related applications) including patches, repairs (in and out of warranty), and application upgrades ensuring functionality, currency and supportability.
  • Develop, maintain and manage projects and initiatives related to Hydro One’s SAP and related application landscape related to the refresh, currency and supportability of hardware, operating systems, applications and enterprise technology to meet LOB, Security and IT roadmap requirements
  • Maintain and approve end user requests related to Hydro One’s SAP landscape and related technology hardware, software, access and systems.
  • Perform other responsibilities and duties as assigned or required.


 Selection Criteria

  • Requires knowledge of business management and/or computer science in order to design and implement complex information technology infrastructure, applications and systems, provide business processes and improvements, consulting and support services, strategic planning and consultation on information assets and to develop policies, strategies and plans.
  • Requires experience in the utilities industry, preferably with direct experience at Hydro One or other electric utility, to be familiar with the overall operation, function of major organizational groups, policy and planning practices, financial structure and relationship to the external environment.
  • Requires a thorough understanding of Hydro One’s corporate objectives and performance requirements and how these are to relate to the implementation and use of technology products and solution.
  • Requires an understanding of LOB processes and applications with tie in to Hydro One’s Enterprise SAP Landscape.
  • Requires experience with new and existing information technology products and services to be familiar with the application of their characteristics and capabilities in the design and implementation of various systems
    • Good knowledge of Hydro One’s current SAP application stack (and related applications)
    • Familiarity with Hydro One’s SAP Roadmap including the anticipated move to S4/HANA
  • Specific knowledge of and demonstrable experience with Hydro One’s Enterprise SAP (and related applications) Landscape;
    • SAP system application and components, patching and upgrade requirements over the asset’s complete lifecycle
    • Good understanding of Hydro One’s SAP landscape including the purpose of each module including functionality  and how it relates to the overall enterprise SAP landscape
    • SAP module certifications considered an asset (e.g. SAP BASIS certification)
  • Requires a good knowledge of English to effectively communicate with others, provide effective presentations and prepare technical reports.
    • Ability to produce/review/comment on business cases, architectural and decision documents
  • Requires versatility of focus/ technical savvy in order to be able to work with technical resources in Hydro One’s SAP landscape regarding detailed activities and to be able to summarize and explain solutions to senior executives in a clear and concise manner.
  • Experience working with an outsourced IT agency on concurrent initiatives and the ability to co-ordinate with stakeholders to create consensus (or buy-in where consensus cannot be reached).
  • Requires strong leadership skills to effectively lead, manage and facilitate teams.
  • This knowledge is typically acquired through the completion of 4 years of University training and relevant on-the job-experience acquired over a period of 8 to 10 years.


At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2019.


Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates.  If you are having difficulty using our online application system and you need an accommodation due to a disability, please email  Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: Aug 26, 2019


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Job Segment: Systems Analyst, ERP, Consulting, Computer Science, SAP, Technology

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