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Manager, Change Management Services

Date: Aug 9, 2019

Location: Toronto, ON, CA

Company: Hydro One Networks Inc

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly  1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.


It’s an exciting time to join the team at Hydro One!

Job Function:

  • Support efforts to continuously improve our Change Management  practice, which includes maintaining the enterprise methodology, tools, and development of Change Management practitioner competencies
  • Drive efforts to assess, scope and estimate Change Management programs in support of corporate projects which includes collaborating with business leadership
  • Lead efforts to deliver Change Management programs in support of corporate projects with appropriate level quality


General Accountabilities:

  • Deliver Change Management programs per schedule and budget while following appropriate project controls
  • Ensure appropriate Change Management activities are undertaken to achieve desired business outcomes
  • Create a culture and maintain a work environment where employees can be fully engaged


Specific Accountabilities:

  • Provide consultative recommendations to business leadership to ensure adoption and utilization targets are achieved and business benefits are realized
  • Act as a coach to business sponsors so they can maximize their effectiveness in their role
  • Manage external Change Management program delivery relationships with consulting firms and contractors
  • Oversee the delivery of  a suite of Change Management  capabilities, including Sponsorship, Stakeholder Management, Change Impact Analysis/Resistance Management, Communications, Training, Business Readiness and Change Measurement
  • Provide leadership, direction and supervision to Change Management practitioners engaged in the development and delivery of Change Management programs
  • Identify and mitigate adoption and utilization risks, while managing scope
  • Report on project and program status

Essential Knowledge

  • Advanced working level knowledge of Change Management methodologies and deliverables, preferably Prosci certified
  • Detailed understanding of adult learning and training methods and their application in business
  • Intermediate level knowledge of project management principles and project lifecycles, as applied to business
  • Familiarity with the utilities industry, preferably the electricity industry and ideally the Hydro One business model


Essential Experience:

  • Completion of a university degree and up to 10 years of relevant business experience
  • 5+ years of experience leading the delivery of Change Management programs
  • Experience in delivering projects that cross people, process and technology domains
  • Experience overseeing multiple projects and teams

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2019.



Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates.  If you are having difficulty using our online application system and you need an accommodation due to a disability, please email  Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: Aug 26, 2019


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Job Segment: Change Management, Manager, Consulting, Project Manager, Management, Technology

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