Senior Settlement Analyst

Date: May 23, 2023

Location: Toronto, ON, CA

Company: Hydro One Networks Inc

46891 - Toronto - Regular -  

Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes.  Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!

Job Function


Review settlement supporting functions regarding customers and generators. Set up customers and generators for wholesale settlements or retail billings and embedded generator payments using totalization tables and other systems and databases as required. Implement and maintain customer account/meter data relationship in the load data management database. Respond to customer inquiries regarding contract process, billing and payment matters and other Hydro One’s initiatives and customer requests to modify existing accounts and services.


Job Description


1. Review the setup or revision of wholesale settlements or retail billings or generator payments for customers and generators. Prepare IESO energy/transmission totalization tables associated with wholesale settlements. Prepare retail totalization tables for retail billing and generation payments. Review the setup of settlements information in other systems and databases. 

2. Coordinate with IESO, external MSPs and internally with Engineering & Construction Services regarding the submission of transmission tariff list, wholesale totalization tables and required IESO forms and documents. Coordinate with Meter Data Services and Business Customer Centre to gain acceptance of new proposals consistent with guidelines set out by the regulator or to solve legacy problems. Issues may become controversial when balancing the Company needs against billing production system constraints. 

3. Keep abreast of OEB Transmission and Distribution System Codes, Retail Settlement Code, IESO Market Rules. 

4. Assist Supervisor with the development of business processes and procedures required to ensure the integrity of settlements functions including compliance with OEB Codes, Transmission and Distribution licenses and rate orders and IESO Market Rules. 

5. Provide support regarding settlements functions in relation to transmission and distribution connectivity, revenue metering, asset and customer policies, customer services, the application of tariffs.

6. Review estimated data for wholesale and retail meters.

 7. Coordinate with MSP/MDS, field staff and other LDC to identify, investigate and settle short term load transfer and long term load transfers. 8. Review and assist Supervisor with implementing and maintaining customer account/meter data relationship in load data management


9. Handle escalated customer enquires regarding billing and payment issues, including process issues with 3rd parties such as the IESO as well as other Hydro One’s initiatives. Review on customer requests to modify existing accounts and services. Respond to customers in a timely manner.


Selection Criteria


  • Requires strong knowledge of economics, engineering principles and business administration associated with wholesale settlement and retail billings.
  • Requires a strong knowledge of computer technology to utilize various software applications and prepare reports.
  • Requires excellent knowledge & experience with Totalization Tables
  • Requires excellent experience in end use billing and settlement processes
  • Demonstrated experience dealing with Wholesale Metering Service Provider to identify and resolve metering issues
  • Demonstrated experience working with IESO, OEB, LDCs and Large Customers
  • Demonstrated ability to work with internal lines of business to resolve billing issues
  • Requires aa strong understanding of Ontario electricity market and the application of transmission and distribution tariff
  • Requires an understanding of Hydro One customer connection process and load data management
  • Requires a good knowledge of English to effectively communicate with external and internal staff. This knowledge is considered to be normally acquired in and equivalent to a four-year university education in appropriate field or the equivalent level of education
  • Candidate must have minimum 8 to 10 years prior experience in this area


At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.


Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.


Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: June 6, 2022



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