Jobs at Hydro One Networks

Team Leader, Archaeology and Cultural Heritage (To Be Determined, ON, CA)

51983 - To Be Determined - Regular

Hiring salary range: $4,102.00 - 5,508.40 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

May be located in Thunder Bay or Toronto

Reporting to the Manager, Archaeology and Cultural Heritage, this role provides senior leadership for archaeological and cultural heritage requirements on major transmission infrastructure projects across Ontario. Responsibilities include leading complex studies, managing consultant contracts, budgets, and schedules, coordinating Indigenous engagement activities, and ensuring regulatory compliance and project commitments are met. The role provides technical expertise, risk management, and strategic guidance throughout the project lifecycle.

Job Function:

Supervise, direct and monitor the work of assigned technical staff in the accomplishment of environmental projects, programs and initiatives. Maintain a high level of awareness and knowledge of current Provincial and Federal environmental legislation, Municipal legislation, regulations, policies, management and mitigation techniques including Environmental Management Systems and ISO 14001 standards. Interpret, recommend and develop business unit wide and field specific environment actions to meet relevant corporate and line of business plans, policies, targets, measures, programs and operating procedures. Assist client supervisors in the development, recommendation and implementation of ongoing environmental monitoring and inspection programs of business unit facilities (e.g. TS, DS, and Garages, including waste storage) within the framework of Government legislation, Corporate and Business unit policies and procedures to assess conformance.

Job Description:

Supervise, direct and monitor the work of assigned technical staff in the accomplishment of environmental projects, programs and initiatives. Develop new or revised work methods to improve efficiency and effectiveness. Deal with supervisory, contract administration and personnel matters. Make effective recommendations on vacancies, develop selection criteria, interview and make selection recommendations. Administer application of the collective agreement.
Be responsible for unit performance including budgets and schedules.
Interpret, recommend and develop business unit wide and field specific environment actions to meet relevant corporate and line of business plans, policies, targets, measures, programs and operating procedures.
Assist client supervisors in the development, recommendation and implementation of ongoing environmental monitoring and inspection programs of business unit facilities (e.g. TS, DS, and Garages, including waste storage) within the framework of Government legislation, Corporate and Business unit policies and procedures to assess conformance.
Provide interpretation, advice, guidance, assistance and recommendations to all business unit personnel on policies, procedures, impact on the business and required actions relative to environment legislation such as the Environmental Protection Act, Occupational Health and Safety Act, Transportation of Dangerous Goods Act, Pesticides Act, Workplace Safety and Insurance Act, and the pertinent regulations, and ISO 14001 standards and their impact on business and required action.
Assist line management to establish and maintain liaison with Government Ministries such as the Ministry of Environment, the Ministry of Natural Resources, Environment Canada and Municipal authorities on regulatory matters concerning the environment. On behalf of client supervisors, exercise judgement and tact in explaining relevant issues to government regulators, negotiate on behalf of the client and attempt to influence the Ministry of Environment staff in matters such as the granting of Director's Instructions, Certificates of Approval, legislative exemptions, accepting the company's actions and plans and other areas where the company is required to adhere to prescribed requirements.
Assist line management to identify and arrange for all necessary permits, licenses and approvals required by company activities, operations and maintenance programs. Define communications accountabilities and contacts between company line management and regulatory agencies as required by local programs and projects.
Assist line management in the development, coordination and implementation of ISO 14001 programs, emergency preparedness plans, storm and accident environmental response and sustainable development initiatives in accordance with Corporate and Business unit direction. Support line of business environmental programs including contaminated lands, PCB’s, ODS, SF6, priority chemicals etc. (see EMS Manual for listing).
Assist line management and co-ordinate audit activities including pre-audit preparations, perform audits and post audit corrective action plan development, and monitor the implementation of action items. Develop and implement local self-assessment methods and programs to be used by the line management staff in assessing the effectiveness of local environment policies and programs.
Facilitate the development of effective work procedures and programs through participation with Supervisors and technical staff or committees in the application of environmental management techniques with the objective of minimizing impacts of company operations on the environment.
Coordinate environment information requirements for Due Diligence reports, environmental performance reports and Annual Environmental Improvement Plans. Prepare a variety of reports to communicate environmental issues. Make presentations and perform briefings and detailed training on environmental issues as required.
Arrange and or deliver as appropriate the necessary environment training such as waste management, chemical handling, ISO 14001, spills, due diligence, environmental management systems, etc.
Set up proper environmental information systems and manage the documentation and records as required by environmental legislation (PCB/waste inventories, spill reporting) and policy (OHSC environmental management system).
Participate, if required, in the investigations of environmental incidents using effective investigative techniques and prepare appropriate reports. Investigate and report on environmental incidents such as spills and fires and contaminated lands. Prepare environmental performance reports and data submissions as requested. Assess and advise on environmental risks (e.g. spill risk assessments, SSRA’s etc.) as a proactive measure. Lead teams and investigations as required.
Make presentations, if required, to Government regulators, Municipal Councils, Special Interest Groups, property owners, members of the public and internal groups regarding environmental concerns and environmental programs related to rights-of-way and station sites and other properties owned by the company. These presentations are to achieve an expanded understanding of the company's environmental programs and to seek modifications to positions taken by these authorities.
Perform other duties as required.

Education:

Requires a knowledge of management systems theory and environmental management in order to develop and implement programs for the management of impact on company operations on the environment.
Requires a knowledge of computer technology and analytical expertise to maintain environment data, evaluate trends and recommend improvement program and policy.
Requires knowledge of technical and report writing and oral expression to prepare various reports and presentations and to develop environment programs.
This knowledge is considered to be normally acquired through the completion of 4 years of University training with a specialty in Archaeology an asset (Grade XII plus 5 years).

Experience:

Requires experience in various aspects of operating, servicing and maintaining the electrical system in order to understand the management of the associated environmental issues such as waste, PCB's, pesticides, spills, contaminated lands, dangerous goods and chemicals.
Requires experience with program, process and procedure development and implementation, including the application of various techniques to investigate accidents and incidents.
Requires an understanding of environment legislation in order to provide advice, interpretations and recommendations concerning environment programs and procedures.
Requires experience with data analysis and management.
Requires experience in dealing with government regulators, external agencies and the public.
Requires experience coordinating environment training.
Requires experience supervising and directing the work of technical staff.
A period of over 6 years and up to and including 8 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 25, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Planner, Archaeology and Cultural Heritage (Toronto, ON, CA)

51984 - Toronto - Regular

Hiring salary range: $3,610.06 - 4,847.8 / Bi-weekly

It’s an exciting time to join the team at Hydro One!

Reporting to the Manager, Archaeology and Cultural Heritage, this role supports archaeological and cultural heritage requirements for strategic, capital, and customer connect projects across Ontario. Responsibilities include coordinating studies, supporting environmental assessments, preparing and reviewing reports, and ensuring regulatory compliance for transmission, station, and maintenance projects. The role works closely with internal stakeholders, consultants, Indigenous communities, and regulatory agencies to support project delivery and Hydro One's environmental commitments.

Job Description:

Perform or assist in environmental and land use analysis studies and development within the department responsible for any of the following: Project Planning Services, Computer Applications, Inventory Methods, Land Use Planning Serv-ices, Impact Prediction Studies, Environmental Program Coordination and Study Methods Development.
Prepare tendering specifications, budget requirementsand participate on committees.

Job Description:

The Planner can be assigned responsibilities directed to any of the following major departmental activities associated with the approval, design and construction of new and modified bulk transmission facilities or responsibilities associated with reviews of external policies, legislation and planning documents on behalf of Hydro One.

(a) Project Planning and Services - where responsibilities are directed to the coordination of environmental study projects; the analysis of land use and environmental implications; the preparation of recommendations and reports on or from among route and site alternatives; the analysis of specific environmental situations, the preparation of recommendations to mitigate the environmental effects of constructing bulk transmission/transformation facilities.

(b) Computer Applications - where responsibilities are directed to studies and the development and maintenance of computer applications as associated with the planning process and automated processing of environmental and land use data, to the provision of specialized training and advice where required.

(c) Land Use Planning Services - where responsibilities are directed towards the analysis of and coordination of responses by Hydro One Inc. on proposed government land use policy, municipal official plans, zoning bylaws and site plans, and proposed development plans of government ministries and agencies to ensure that Hydro One's interests are considered and protected; to review and comment on property management proposals and plans of subdivision as requested by internal groups; to review and analyze existing land use planning documents for environmental project planning; to prepare and process requests for Orders-in-Council and municipal approvals required for projects.

(d) Impact Prediction Studies - where responsibilities are directed towards developing better understandings of the kinds of land use and environmental effects which could result from Ontario Hydro facilities and activities; methods by which such knowledge can be used to predict effects and to help identify, compare and select from among transmission route and site alternatives and to mitigate effects of constructing bulk system facilities.

(e) Inventory Methods - where responsibilities are directed towards improvement of methods for collecting and creating information about the environment and potential impacts, including better sources of information, new technology and media.

Carry out minor or assist in carrying out major studies and planning for construction projects within the responsibility areas as assigned. On occasion, coordinate smaller studies as directed. Refer unusual problems and relatively important matters to supervisor for direction. Participate in the preparation and presentation of comprehensive responses, reports, recommendations and environmental assessment documents to, and appear before senior management and other interested parties in support of recommendations resulting from assigned projects or studies.
Carry out investigations, develop evidence and appear at formal hearings including governmental and public participation processes related to land use, environmental planning, site selection Ontario Municipal Board (OMB), Environmental Assessment Board (EAB), joint boards, etc, in an effort to influence the members to change their recommendations in accordance with the interests of Hydro One Inc. Follow all Hydro One rules and practices regarding work safety and vehicle operation.
Contribute to the securing, protecting and advancing of responsible project and corporate objectives for assigned minor projects or components of major projects or activities, by means of studies and negotiations with external personnel and professionals to achieve mutual understanding or agreement, and to persuade them to change their positions or adopt courses of action in keeping with corporate objectives.
Prepare tendering specifications on departmental purchases or study contracts in accordance with assigned projects. Carry out the evaluation of tenders and the awarding and administering of contracts as directed.
Prepare information in accordance with budget requirements for designated projects or project components and be accountable for financial control as assigned.
Represent the department at meetings and on committees and task groups.
Keep abreast of latest concepts, theories, and development in the field of land use and environmental planning.
Perform other duties as required.

Education:

Requires a knowledge of environmental sciences, environmental engineering, urban and regional planning or landscape architecture including such pertinent subjects within those fields as the ecological sciences, land economics, land uses, geography, agriculture, environmental assessment and planning theory, etc, to perform or assist in the conduct of environmental studies and design and construction components of transmission and station projects of Hydro One Inc.
Requires a knowledge of computer technology and GIS.
Requires a thorough knowledge of communication skills, both oral and written, for preparation, editing and presentation of standards, procedures and environmental assessments, and in dealing with both professional contacts and the general public.
This knowledge is considered to be normally acquired either through the successful completion of a four year university education in Archaeology as an asset

Experience:

Requires experience in urban and regional planning, forestry, agriculture, etc, to become familiar with a range of aspects of land use and environmental planning and mitigation of construction impacts.
Requires experience to become familiar with environmental problems peculiar to utilities, the preparation and presentation of environmental assessments, and the construction of bulk transmission facilities.
Requires experience in conducting studies, preparing proposals and coordinating contract administration activities for minor projects of assigned components of major projects.
Requires experience in public presentation processes to ensure satisfactory communication with external contacts and the general public.
Requires experience with the organizational interrelationships, standards, procedures and practices.
Requires following all Hydro One Inc. regulations and practices.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 25, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Customer Operations Manager (Woodstock, ON, CA)

51986 - Woodstock - Regular

Hiring Salary Range: $116,450.00-150,700.00 / year

It’s an exciting time to join the team at Hydro One!

General Accountabilities:

Responsible for provision of wide range of customer electrical services such as connections, upgrades and emergency repairs. Manage and supervise staff, organize schedule and assign routine and special duties to clerical, technical, trades and Society staff, providing instruction, guidance and checks necessary to ensure work quality and accuracy and conformity to governing regulations.

Specific Accountabilities:

Responsible for provision of wide range of customer electrical services such as connections, upgrades and emergency repairs.
Supervise staff, organize schedule and assign routine and special duties to clerical, technical, trades and Society staff, providing instruction, guidance and checks necessary to ensure work quality and accuracy and conformity to governing regulations.
Make effective recommendations regarding staff changes or promotions and maintain discipline. Provide advice and guidance relative to staff problems.
Responsible for developing teamwork with peers and developing a teamwork environment amongst subordinates.
Responsible for sound environmental practices and compliance with approved legislation. Administer the general operations of assigned Operations Centres, ensure that adequate security, fire and safety measures are taken, and precautions observed.
Ensure that personnel are provided adequate training, be aware of fluctuating workload and initiate measures necessary to maintain operating efficiency. Participate in meetings of both local and province-wide scope and contribute to the formulation of new or revised policy affecting Provincial Lines and Zone operations.
Direct the disposal of obsolete equipment, perform work standard studies and prepare reports. Authorize expense reports and other personnel forms as delegated. Ensure adequate training for subordinates, administer pay and personnel matters.
Supervise Operations Centre(s) technical activities. Plan and direct the day-to-day preventive and other necessary maintenance to rural lines and associated equipment, street lighting systems, rights-of-way including fencing, ditching, tree pruning and weed control, buildings and grounds. Supervise work performed on lines above rural line voltage and be accountable to Zone for work performed.
Plan and direct day-to-day operation relative to the implementation of rural plant.
Supervise the installation of electric service, special metering devices and initiate requests for power meter tests.
Direct the installation and maintenance of fuses, reclosures, breakers, repeater switches and other safety devices in accordance with Zone fuse, coordination plan.
Investigate, and provide details and sketches of proposed line crossings to Zone and direct pole replacement program in accordance with Work Management instructions.
May direct and be responsible for routine maintenance and minor repair relative to stations within area jurisdiction having limited technical responsibility in this regard.
May operate shops, garages or other repair depots engaged in the repair and minor maintenance of quantities of equipment such as fleets of vehicles, boats and/or work equipment, etc.
Supervise Operations Centre office. Ensure staff follow the appropriate processes related to accounting and clerical activities associated with the billing and collection of authorized charges relative to the installation of services and/or revenue from sale of power, the maintenance of area stores and the accounting for tools and office equipment.
Prepare or supervise preparation of reports and the various correspondence relative to Zone operation.
Participate in planning of Zone capital expenditures, such as line extensions, street lighting, plant betterment, etc. Be aware of load growth or other conditions necessitating modification of existing plant or services, or extensions thereto. Study requirements and participate with planning staff in preparation of plans for construction and expenditure, attend meetings and supervise the implementation of the program in accordance with direction.
Manage assigned work processes, monitor, evaluate and recommend changes and/or improvements to ensure efficient and effective completion of work as required in Service Level Agreements or contracts.
Contribute to and review information and estimates provided for negotiating/bidding on distribution work. Evaluate the complete package, identify and recommend potential changes to improve the final package including prices and service levels.
Provide advice and recommendations on capabilities, price, service levels and other deliverables as part of negotiation of Service Level Agreements or Contracts.
Assist in discussions, problem solving and issue resolution with customers regarding negotiation, implementation and ongoing work performance of Service Level Agreements or Contracts.
Deal with the consumer service requirements providing advice to customers relative to their electrical problems, interpreting wiring code and drawing attention to hazards. Advise new customers relative new construction, rates and application procedure and costs. Deal with customer complaints and initiate remedial action. Plan local interruptions necessary for maintenance and advise all affected customers and DOMC of interruptions affecting stations and act on its instruction. Assist in the transfer of customers' supply and services to municipalities and provide various technical and/or administrative services to municipalities upon request or by contract arrangement. Arrange for exhibits, speakers, films, etc, for public meetings and be prepared to participate in local public meetings to promote or defend Corporate policy. Foster good public relations at all times.
Participate in cross-functional teams to implement customer products and programs in the areas of asset planning and operations,customer relations, customer connections, information management, code compliance application of tariffs within timelines.
Liaise with technical specialists within and outside the company for the exchange of data and consultation in areas of mutual interests and integrate the recommendations into policies, processes and products being developed or delivered to customers.
In consultation with the Senior Advisor, Customer Products and Delivery, develop and implement workplans to deliver policies and products designed to address expectations of Customers (LDCs, load customers, generators) regulator and shareholder and improve customers' knowledge and understanding of new obligations and processes in the deregulated Ontario electricity market.
Provide advice and deliver communications products to external groups to assist in their understanding of regulatory codes, business policies and strategies.
Perform miscellaneous duties and tasks such as necessary to process joint use agreements or under take special studies of a clerical or technical nature. May perform work of subordinates as necessary to maintain schedules etc.

Managerial Accountabilities:
Manage the unit and achieve the approved programs and targeted results through:

Maintaining a team of subordinates who are capable of producing the outputs required.
Ensure subordinates are able and willing to produce the desired output, and that subordinate managers continually improve the processes for achieving the outputs.
Assess staff capability to do the required work, now and in the future.
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Mentor and counsel subordinates-once-removed.

Accountability for the Outputs of Others:

Set the appropriate context for subordinates (i.e. corporate strategies and policies, accountabilities, tasks, budget and Programs), compliance and performance targets, expectations for continuous improvement, etc.)
Set an effective framework of policies and procedures for the work of the unit.
Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit.
Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.

Selection Criteria:
Essential Knowledge:

Requires a knowledge of customer service and distribution function in order to supply electrical power and service to customers of a Utility Customer Centre.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a knowledge of project management and human relations to negotiate effectively with customers and the public, a knowledge of computer applications related to distribution network systems.
Requires a good knowledge of English to effectively communicate.
Requires electrical utility experience, preferably in Operations
Requires extensive experience in customer service and distribution.
Requires an understanding of Corporate Safety Rules, Occupational Health and Safety Act and legislative requirements, Work Protection Code, environmental issues affecting the Corporation.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
Requires experience in the supervision of trades and technical staff, experience in promoting and developing a teamwork environment with both staff and peers.
Requires experience in carrying out the broad scope of administrative responsibilities associated with monitoring, coordinating, and controlling the work activities of a large staff.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 31, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Distribution Lines Superintendent - Southwestern Region (To Be Determined, ON, CA)

51989 - To Be Determined - Regular

Hiring Salary Range: $137,700.00-178,200.00 / year

It’s an exciting time to join the team at Hydro One!

Specific Accountabilities:

Through collateral relationships with respect to the staff of the Manager, Work Management and Deployment, DX Lines and Forestry, and within context provided by the Director, DX Lines (i.e., Hydro One and Network Services strategies and policies,accountabilities, tasks, budget and programs, compliance, performance targets, expectations for continuous improvement, etc.) provide the following:

Direct Output Support to the Director - DX Lines
Develop and define 1-5 year resourcing requirements for a defined "Region" and manage the mix of internal and external resources with respect to labour agreements;
Manage a multi- disciplined workforce to meet the resourcing requirements of the assigned work program as agreed upon with Work Management and Deployment.
Ensure the workforce is mobile and negotiate the requirements of contractual agreements
Manage the allocated portion of the overall DX Lines work program, assigned to the defined "Region".
Ensure it is coordinated and completed in an efficient and timely manner, adjust program as required .
Execute program to improve efficiencies and use funds appropriately.
Manage and effect changes in labour relations to drive a more competitive environment; manage relationship with unions to ensure business goals and contracts are economically met and to achieve a competitive position in the internal and external competitive marketplace.
Manage and effect change in employee health and safety performance including execution of a rehabilitation strategy;
Manage and ensure that appropriate training programs for all staff are identified, implemented and accessible, including assessing the workforce capability required to do the work; linking with Work Methods and Training to acquire the training needed
Develop and establish systems to meet due diligence requirements and to ensure competitiveness of the workforce
Manage and effect change in the execution of the Hydro One Customer Strategy
Collaborate with peers to support the DX Lines business in driving change, improving relationships, and gaining efficiencies.
Direct Output/Delegated Direct Output
Define internal and external customer needs, ensuring fulfillment of the assigned programs and establishing the right parameters for subordinates to fulfill customer requirements; - assist in sales and marketing outreach, develop customer relationships and monitor customer satisfaction; manage relations with internal/external customers to ensure that contract commitments are successfully met;
Manage the Hydro One Customer Strategy to ensure continuous compliance and monitor for continuous improvement; ensuring appropriate implementation and effecting change in our customer strategy to recognize changes in customer expectations.
Manage relations with the Municipalities (mayors, economic development committees, road authorities, and other agents of the municipality) that fall within the defined "Region"
Manage relations with the developers and contractors that construct within the defined "Region"
Oversee the multi-discipline work crew within Distribution lines who implement the, maintenance, construction and restoration processes
Monitor Area Distribution Engineering / Metering Technicians, Coordinating and Field Clerical groups who support the maintenance, construction and restoration processes of Distribution lines.
Monitor business support organization to ensure compliance to business processes and support data requirements of business (Finance and Quality Assurance); ensure that all service quality indices are met by subordinate staff.
Respond to trouble calls and direct emergency response within the defined Region and maintain customer relationships; Support trouble response initiatives by providing resources to assist in restoration efforts on a provincial basis.
Determine when additional staff must be drawn from the variable workforce to fulfill a work requirement.
Minimize the risk of exposure and injury to the public resulting from the undertaken work;
Provide and maintain systems and infrastructure necessary to sustain the business;
Provide necessary equipment, material and information to carry out contract;
Have appropriate managed systems in place to meet all due diligence requirements and to ensure effective management of the business.

Managerial Accountabilities:

Manage the portfolio and achieve the approved programs and results
Set the appropriate context for subordinate Customer Operations Manager and Coordinators (i.e., Hydro One and Dx Lines strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.).
Set an effective framework of policies and procedures for the work of the portfolio.
Know and ensure own and subordinates' compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the businesses.
Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.
Provide and maintain systems and infrastructure necessary to sustain the business.
Maintaining a team of subordinates who are capable of producing the outputs required:
Ensure subordinates are able and willing to produce the desired outputs, and that subordinate Front Line Managers and Coordinators continually improve the processes for achieving outputs.
Assess staff capability to do the required work, now and in the future.
Ensure development of staff to maintain and improve skills.
Conduct personal effectiveness reviews of subordinate Customer Operation Managers and Coordinators to build relationships and trust, and to improve effectiveness.
Mentor and counsel subordinates
Establish a two-way working relationship with subordinates tsolicit their views on conditions and potential changes affecting their work and continuous improvement opportunities.
Providing leadership to subordinates, so that they collaborate competently, and with full commitment, with each other in pursuing the goals set.
Translate the Dx Lines goals and objectives into a direction which guides the operation of the business.
Communicate that direction to all staff.
Define specific tasks for subordinates which are required to achieve desired results and/or to accommodate changes required within the business operations.
Communicate expectations regarding the collateral relationship among subordinate Customer Operations Managers and Coordinators.
Providing a safe and healthy work environment.
Support corporate Health and Safety initiatives including the development and implementation of new programs
Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health.
Provide a work environment and facilities where health and safety incidents are minimized and employees contribute without the fear of reprisals.
Provide a work environment that supports and values diversity, and is free from harassment.
Know and ensure subordinates comply with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices relating to their work.

Essential Knowledge:

Selection Criteria:

Requires 8-10 years related experience with demonstrated progressive supervisory experience or equivalent.
Requires knowledge of electrical and mechanical theory.
Requires knowledge of business administration to develop and monitor the budget and to provide costing estimates and specifications on a variety of projects.
Requires a good knowledge of English for effective communication with staff and the preparation of reports.
Requires experience with all facets of the electrical and mechanical maintenance disciplines, building trades, different work methods, safety practices, etc., in order to apply theories into practice and to be familiar with common problems.
Requires experience to be familiar with techniques, technology, practices and procedures as well as inter-relationships with internal and external groups.
Requires experience to be familiar with the administrative aspects of the work involving the development of training programs planning, scheduling, and organizing of work and methods and the managerial and supervisory aspects of the job.

Demonstrated Management Skills:

Achievement Motivation – concern for working well or for competing against a standard of excellence.
Client-Service Orientation – desire to help or serve others, to meet their needs.
Developing Others – take action to foster the long-term learning or development of others.
Impact and Influence – able to persuade, convince, influence or impress others.
Strategic Business Thinking - ability to apply their technical knowledge and experience to making management decisions for achieving business objectives.
Team Leadership – ability to take a role as leader of a team or other group.
Team Work – able to work with others as part of a team, as opposed to working separately or competitively.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 31, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Senior Manager Real Estate, Project Delivery (Markham, ON, CA)

51940 - Markham - Regular .

Hiring Salary Range: $110,500.00-143,000.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment projects, major capital builds, workplace accommodations, and office transformation initiatives. Accountable for project performance, financial stewardship, workforce leadership, and stakeholder engagement, the role ensures facilities and workplace investments are delivered safely, efficiently, and in alignment with enterprise priorities. The position connects capital delivery with workplace experience, helping create productive, modern environments that support Hydro One's operational and talent objectives.

General Accountabilities:

Manage staffing needs, interview/selection process, staff development and adherence to HR/Corporate policies and administer department budget. Plan, organize and schedule the group's work; monitor work progress and quality; conduct performance reviews and provide direction on problem areas.
Support the Director, Facilities & Real Estate in effectively planning, managing, monitoring and controlling the execution of all aspects of the outsourcing governance and outsourcer project approval functions including the preparation and presentation of reporting to the contract governance boards and committees on results and issues. Lead the governance process and future development.
Lead staff in the development of the facilities outsourcing program business plan and budget on an annual basis.
Oversee the management of the facility related projects, approval process and cost savings program initiatives.
Work closely with a variety of groups within the Company (e.g. Stations, Asset Management, Human Resources, Supply Chain Services groups) on several aspects of the outsourcing program, including change proposals, business plan, budget, business case approvals, benchmarking, projects, audits, contract disputes, preparation of materials for senior management and Hydro One Board of Directors, continuous improvement initiatives, etc.
Lead development of recommended strategies and policies related to the facilities outsourcing program and/or projects as it relates to compliance with the outsourcing contract.
Recommend strategies, tactics and positions for the Company to adopt related to negotiation issues requiring the approval of the Executive Committee or Board of Directors. This requires conducting risk assessments and business analysis for the purpose of making the recommendations based on well-founded business cases. The assessments and business cases are to be developed with the aid of multi-disciplined teams that have accountability for various business issues, which may impact revenue requirements, regulatory reporting and compliance issues.
Lead the division in the development of evidence in support of the Company's revenue requirement and regulatory rate applications in both the Transmission and Distribution businesses.
Participate in meeting legal, regulatory and market rules requirements by developing information related to outsourcing strategies, policies and standards, results as required to support submissions to the Regulator. Advise on implications of contract change, strategic direction and business planning across Corporate Services. Assess and advise on opportunities and liabilities that could have an impact on asset value and revenue.
Work with facilities outsourcing service providers and key stakeholders inside and outside of Hydro One as required to foster and develop continuous improvement initiatives in the outsourcing program. Liaise with specialists within and outside the company for the exchange of data and consultation in areas of mutual interests and to integrate the recommendations into the overall strategies, policies and work methods. Make progress reports to Director, Facilities & Real Estate and stakeholders at significant stages of work development.
Provide advice and deliver communications products to external stakeholders, corporate and line of business staff to assist in their understanding of the outsourcing program, related contract terms, policies and strategies, as required.
Ensure day-to-day facilities needs are addressed by the facilities outsourcing service provider to the terms of the contract, thus providing a safe environment for our staff. Ensure compliance with necessary regulations, policies by same.
Review yearly the scope of work outsourced to ensure correctness to needs of Hydro One. Working with the facilities outsourcing service provider makes necessary contractual work scope changes to ensure alignment to needs/value. Address issues and provide necessary directions to resolve or escalate.
Execute signing authority as specified in the Organizational Authority Register. Make recommendations to Director Facilities & Real Estate on effectiveness of governance team members for future involvement in outsourcing matters. Assist with the formulation of process improvements to streamline governance processes.
Establish a comprehensive understanding of all contract terms, outsourced business processes, financial control points, legislation, rules, licenses and codes, policies and procedures and act as the subject matter expert within the Company in specific areas, including providing contract interpretation and ensuring all the necessary processes and products are in place to ensure compliance.
Contribute and collaborate with the Planning and Strategy Manager to develop workplace strategies and execution plans.
Responsible for implementation of workplace strategies and plans including the development of Capital Projects.
Responsible for the execution and delivery of Capital Projects to meet F&RE In year and multi-year Capital Program.
Develop and implement workplace occupancy plans and initiatives. Support strategic corporate objectives.
Responsible for Building/Site Asset and Lifecycle Management program.

Managerial Accountabilities:

Manage the unit and achieve the approved programs and targeted results through:

Set the appropriate context for team (i.e. corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.)

Set an effective framework of policies and procedures for the work of the unit
Know and ensure own and team's compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit
Establish a two-way working relationship with team to solicit their views on conditions and potential changes effecting their work, and continuous improvement opportunities.

Maintaining a team who are capable of producing the outputs required:

Ensure team members are able and willing to produce the desired output, and that team managers continually improve the processes for achieving the outputs
Assess staff capability to do the required work, now and in the future
Conduct personal effectiveness reviews of team managers/specialists to build relationships and trust, and to improve effectiveness

Mentor and counsel staff-once-removed Providing leadership to team, so that they collaborate competently, and with full commitment, with each other in pursuing the goals set:

Translate the corporate goals and objectives into a direction which guides the work of the unit- communicate that direction to all staff
Define specific tasks for team which are required to achieve desired results and/or to accommodate changes required within the business operations
Communicate expectations regarding the collateral relationship among team

Providing a safe and healthy work environment:

Provide team with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health
Provide a work environment and facilities where health and safety incidents are minimized- provide a work environment that supports and values diversity, and is free from harassment
Know and ensure team comply with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices relating to their work

Demonstrating stewardship of the assets and resources:

Ensure every reasonable precaution is taken for the protection of team, the environment and the assets
Provide for security of human and physical resources, including information

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 1, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Climate Change Analyst (Toronto, ON, CA)

51992 - Toronto - Regular

Hiring salary range: $3,610.06 - 4,847.8 / Bi-weekly

It’s an exciting time to join the team at Hydro One!

This position will be based in Toronto, ON.

Reporting to the Manager Environmental Services, this planner role will work as part of a multi-disciplinary team supporting Hydro One’s Climate Change Program. Work will include data collection and quantification of Greenhouse Gas (GHG) emissions, collaboration on climate mitigation initiatives, completion of regulatory reporting, GHG emissions analysis and forecasting, maintenance of GHG reporting software, and preparation of reports and presentations related to progress of Hydro One’s climate mitigation target.

The Climate Change Analyst plays a key role in advancing the organization's Climate Change Mitigation Program and supporting the achievement of net-zero greenhouse gas (GHG) emissions by 2050. This position is responsible for gathering GHG inventory data, supporting carbon accounting practices, developing emission reduction strategies, and providing analytical expertise to inform climate-related decision-making. The successful candidate will collaborate across the organization and with external stakeholders to improve environmental performance, enhance reporting accuracy, and drive continuous improvement in climate and sustainability initiatives.

Carry out minor or assist in carrying out major studies and planning for construction projects within the responsibility areas as assigned. On occasion, coordinate smaller studies as directed. Refer unusual problems and relatively important matters to supervisor for direction. Participate in the preparation and presentation of comprehensive responses, reports, recommendations and environmental assessment documents to, and appear before senior management and other interested parties in support of recommendations resulting from assigned projects or studies.
Carry out investigations, develop evidence and appear at formal hearings including governmental and public participation processes related to land use, environmental planning, site selection Ontario Municipal Board (OMB), Environmental Assessment Board (EAB), joint boards, etc, in an effort to influence the members to change their recommendations in accordance with the interests of Hydro One Inc. Follow all Hydro One rules and practices regarding work safety and vehicle operation.
Contribute to the securing, protecting and advancing of responsible project and corporate objectives for assigned minor projects or components of major projects or activities, by means of studies and negotiations with external personnel and professionals to achieve mutual understanding or agreement, and to persuade them to change their positions or adopt courses of action in keeping with corporate objectives.
Prepare tendering specifications on departmental purchases or study contracts in accordance with assigned projects. Carry out the evaluation of tenders and the awarding and administering of contracts as directed.
Prepare information in accordance with budget requirements for designated projects or project components and be accountable for financial control as assigned.
Represent the department at meetings and on committees and task groups.
Keep abreast of latest concepts, theories, and development in the field of land use and environmental planning.
Perform other duties as required.

Education:

Requires a knowledge of environmental sciences, environmental engineering, urban and regional planning or landscape architecture including such pertinent subjects within those fields as the ecological sciences, land economics, land uses, geography, agriculture, environmental assessment and planning theory, etc, to perform or assist in the conduct of environmental studies and design and construction components of transmission and station projects of Hydro One Inc.
Requires a knowledge of computer technology and GIS. Requires a thorough knowledge of communication skills, both oral and written, for preparation, editing and presentation of standards, procedures and environmental assessments, and in dealing with both professional contacts and the general public.
This knowledge is considered to be normally acquired either through the successful completion of a four year university education in environmental science, biology, planning, engineernig or similar.

Experience:

Requires experience in urban and regional planning, forestry, agriculture, etc, to become familiar with a range of aspects of land use and environmental planning and mitigation of construction impacts.
Requires experience to become familiar with environmental problems peculiar to utilities, the preparation and presentation of environmental assessments, and the construction of bulk transmission facilities.
Requires experience in conducting studies, preparing proposals and coordinating contract administration activities for minor projects of assigned components of major projects.
Requires experience in public presentation processes to ensure satisfactory communication with external contacts and the general public.
Requires experience with the organizational interrelationships, standards, procedures and practices.
Requires following all Hydro One Inc. regulations and practices.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 31, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Senior Financial Advisor - Internal Audit and Business Controls (Toronto, ON, CA)

51996 - Toronto - Regular Not Applicable/Optional

Hiring Salary Range: $89,250.00-115,500.00 / year

It’s an exciting time to join the team at Hydro One!

Job Overview

As a Senior Financial Advisor, you’ll play a pivotal role in driving Hydro One’s Financial Controls Assurance Program, ensuring our internal control certifications and external disclosures meet the rigorous standards aligned with National Instrument (NI) 52-109 and support the ongoing improvement of our control environment.

This isn’t just about compliance - it’s about leadership, insight, and influence. You’ll collaborate across teams to uphold the integrity of our financial reporting, and help build a culture of accountability and transparency.

We’re looking for someone who:

Brings hands-on experience with NI 52-109, SOX, or internal audit frameworks
Thrives on continuous learning and professional growth
Thinks critically and communicates with clarity and confidence
Will make a meaningful impact in a high-stakes, high-visibility role

General Accountabilities

Reporting to the Senior Manager Internal Control Certification, the Sr. Financial Advisor will perform the following:

Provide key support to all Lines of Business and Corporate functions for the review, design and implementation of business processes and controls.
Provide direction and support to field and Head Office staff to ensure appropriate controls are in place and operating effectively.
On behalf of Senior Financial leaders test financial controls across the Lines of Business.
Review and assess the execution of internal controls; identify and follow-up on control deficiencies.
Undertake procedures to review and report on specific internal control issues.
Coordinate and supervise internal control documentation, reporting procedures and training for revised business processes.
Ensure provision of quarterly internal control reports to support Letters of Disclosure and Representation,
Monitor, assess, propose and implement opportunities for process and control improvements across Lines of Business.
Represent the interests of the Company on relevant teams and committees related to business process and internal controls.
Provide internal control advice and guidance across the Corporation, and support business process design as required.
Fully support regulatory requirements and necessary information and analysis.
Provide recommendations to improve the quality, timeliness and availability of financial related information.
Support the broader objectives of the Internal Audit Services team

Selection Criteria

Education:

Requires a University degree and professional accounting designation (CPA or equivalent) and/or a CIA (or equivalent)
Postgraduate degree in Business Administration and/or related major is an asset.
Requires a strong knowledge of internal control frameworks designed to effectively support disclosure requirements under National Instrument (NI) 52-109 Certification of Disclosure in Issuers’ Annual and Interim Filing and/or Sarbanes-Oxley in a large and complex organization.

Experience:

Experience with performing assurance work (audits/reviews), business risk assessments, and root-cause analysis is an asset.
Understanding of the electrical utility industry and general operations is an asset.
Understanding of Hydro One’s business model, organizational structure and electricity sector stakeholders is an asset.
Requires organizational and project management skills to ensure timely execution of program and engagement work.
Requires proficiency in business writing for the preparation of reports and presentations.
Requires effective presentation skills, appropriate for senior management levels.
Experience with SAP and other enterprise systems is an asset.
The ability to work independently or in small teams, as assigned.
Requires the following competencies:
- Manages complexity;
- Copes with ambiguity;
- Action-oriented and resourceful;
- Plans, prioritizes, and optimizes work;
- Effective communication, both oral and written; and
- Situational adaptability.
Generally 5 years of experience is required for this role, however, candidates with fewer years of experience may be considered.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 31, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID #Full-time

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Mgr, Communications Services (Markham, ON, CA)

52010 - Markham - Rotation - 18 Months

Hiring Salary Range: $89,250.00-115,500.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

The Manager, Communication Services (Customer Care) will be responsible for the development, execution, and continuous improvement of an integrated communications strategy within the Customer and SOCE business unit/LOB while working with peers across Centres of Excellence (CoE).

General Accountabilities:

Work closely with the business unit Leadership Team, Corporate Projects, Internal Communications, and other stakeholders within the business unit, and develop a strategy and plan to succinctly communicate value propositions (project/strategic and corporate), purpose, channels, and key activities (both cyclical and ad-hoc), driving strong people outcomes.
Evolve an existing internal communications framework to more strongly set the standards, principles, processes, and approaches for internal and project communications aligned to industry best practices for the organization.
Write core communications materials, including content for unit Town Halls, regular updates to the internal communications intranet, employee briefings, the establishment and maintenance of a monthly colleague newsletter, and key messages/speaking points and memos as required.
Working with peers from across COEs, support the drafting of employee-facing content (including but not limited to knowledge articles and job aids), keeping a customer-centric focus at the core of everything we publish.
Work cross-functionally to build strategic relationships across the organization to implement effective internal communication strategies.
Supporting the practical execution of the internal Communications Strategy and plan through the creation, management, and maintenance of a communications calendar to cascade internal program cycles.
Participate in cross-functional project teams where unit-specific programs, policies and initiative communications support are required.
Support the ideation, planning and delivery of colleague engagement events for the business unit (such as lunch-and-learn sessions, educational drop-in events, town halls/webinars (project and operational) and employee appreciation events.
Develop executive content, including speeches and presentations aligned to project and business unit strategy and priorities for the leadership team and executive leader.

Selection Criteria:

Exceptional written and verbal communication skills, paired with the ability to effectively “tell the story” Through various mediums.
Strong collaborative relationship builder with a demonstrated track record of developing and nurturing strong cross-functional relationships across departments
Ability to prioritize multiple projects, requests and deadlines while staying cool under pressure and maintaining a positive attitude.
Experience with functional strategy communications is a strong asset. The most successful candidates in this role will possess a “self-starter” mindset, with the ability to work with an agile, entrepreneurial spirit.
Prioritization and detail orientation is a must-have for this position.
4+ years of directly related experience in a utility Customer Care or contact centre setting is strongly preferred.
However, we are keen to meet candidates who are passionate about building employee engagement and organizational alignment through effective internal communications
Knowledge of and/or prior experience with light Graphic Design or Content Creation would be considered an asset; however, it is not required.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 31, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Programs Process Specialist (Barrie, ON, CA)

51508 - Barrie - Regular

Hiring salary range: $3,952.00 - $5,646.00 / Bi-weekly

It’s an exciting time to join the team at Hydro One!

This position is based on BAH - Barrie Corporate Office

General Accountabilities:

Reporting to the Manager, Distribution Damage Prevention this role will:

Perform monthly and quarterly reporting and analysis activities for the Cable Locates and Damage Claims work programs. This includes development of consistent financial forecasts, productivity reporting, placemats/dashboards, scorecards/reports, reports to support rate filings/business planning, and others.
Develop and/or produce reports to assist in monitoring various aspects of the work programs, including ad hoc reports as required.
Work with various levels of stakeholders to gather requirements to assist in the development and implementation of processes to support locate delivery
Document processes and continually review for opportunities to improve.
Create and automate workflows to manage processes as required.
Liaise with Ontario One Call, vendors, Ontario Regional Common Ground Alliance (ORCGA) and other utilities. Represent Hydro One on external committees as required.
Monitor processes to ensure compliance with the requirements of the Ontario Underground Infrastructure Notification System Act, and Hydro One procedures.
Monitor locate service provider performance and contractual compliance with Hydro One requirements. Establish reporting framework and templates for service providers.
Work with various internal LoBs as well as external partners to execute and manage agreements for locate services.
Provide advice and recommendations on price, service levels, processes, and other deliverables to assist in negotiation of Contracts or Service Level Agreements.
Monitor, evaluate, and recommend changes and best practices to meet locate compliance requirements. Produce and/or oversee the development of the communication and training requirements relating to processes and prepare and deliver presentations and other materials as required.
Contribute to the interpretation and assessment of performance as it relates to the execution of work programs, effectiveness and adaptation of business processes, tools and systems.
Assist in process benchmarking and identify potential best practices to improve assigned processes. Prepare analysis or provide information or advice in response to internal and external requests.
Work with various internal and external parties to support the damage claims process to ensure costs associated with 3rd party damages are recovered.
Exercise limited or periodic supervision over staff assigned to assist/contribute to specific studies or projects.
Produce briefing notes for various audiences, including senior management, as required.
Perform other duties as required.

Selection Criteria (Essential Knowledge & Experience):

Requires extensive experience and knowledge of program and project management, including financial reporting, budgeting, forecasting, contract monitoring, and business planning
Requires experience in developing and delivering presentations/training.
Requires ability to build and maintain relationships with stakeholders including external utilities, locate service providers, and other industry partners.
Requires knowledge and understanding of procurement processes, including contract execution, PREQ/PO structure and monitoring
Requires knowledge of English to effectively communicate both orally and in writing to both internal and external stakeholders.
Requires knowledge of Contracts or Service Level Agreements to be able to analyze the associated information, monitor performance and compliance, and provide advice to stakeholders or Manager.
Requires experience handling multiple tasks while adhering to stringent deadlines and status tracking.
Requires ability to perform independent process and/or audit reviews and presenting findings to key stakeholders.
Requires experience with SAP and BI for program management and reporting.
Requires experience in working effectively with a wide range of people as well as the ability to work independently.
Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including computerized applications associated with a modern business environment.
Requires experience creating and producing reports using various tools, including SAP, BI, Excel, Sharepoint, etc
Requires extensive data analysis experience using various tools to identify trends, opportunities, provide status updates, etc.
Requires some experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.
Requires basic understanding of the electrical distribution system and associated components/equipment.
Basic GIS knowledge would be beneficial
Knowledge of underground locates and associated legislation is considered beneficial
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years)
A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Customer Operations Manager (Sudbury, ON, CA)

52000 - Sudbury - Regular

Hiring Salary Range: $116,450.00-150,700.00 / year

It’s an exciting time to join the team at Hydro One!

Accountable Area's: Sudbury, Manitoulin, Algoma, Nipissing

General Accountabilities:

Responsible for provision of wide range of customer electrical services such as connections, upgrades and emergency repairs. Manage and supervise staff, organize, schedule, and assign routine and special duties to clerical, technical, trades and Society staff, providing instruction, guidance and checks necessary to ensure work quality, accuracy, and conformity to governing regulations.

Specific Accountabilities:

Responsible for provision of wide range of customer electrical services such as connections, upgrades and emergency repairs.
Supervise staff, organize schedule and assign routine and special duties to clerical, technical, trades and Society staff, providing instruction, guidance and checks necessary to ensure work quality and accuracy and conformity to governing regulations.
Make effective recommendations regarding staff changes or promotions and maintain discipline. Provide advice and guidance relative to staff problems.
Responsible for developing teamwork with peers and developing a teamwork environment amongst subordinates. Responsible for sound environmental practices and compliance with approved legislation. Administer the general operations of assigned Operations Centres, ensure that adequate security, fire and safety measures are taken, and precautions observed.
Ensure that personnel are provided adequate training, be aware of fluctuating workload and initiate measures necessary to maintain operating efficiency. Participate in meetings of both local and province-wide scope and contribute to the formulation of new or revised policy affecting Distribution Lines and Regional operations. Direct
the disposal of obsolete equipment, perform work standard studies and prepare reports. Authorize expense reports and other personnel forms as delegated. Ensure adequate training for subordinates, administer pay and personnel matters.
Supervise Operations Centre(s) technical activities. Plan and direct the day-to-day preventive and other necessary maintenance to rural lines and associated equipment, street lighting systems, rights-of-way including fencing, ditching, tree pruning and weed control, buildings and grounds. Supervise work performed on lines above rural line voltage and be accountable to Zone for work performed. Plan and direct day-to-day operation relative to the implementation of rural plant. Supervise the installation of electric service, special metering devices and initiate requests for power meter tests. Direct the installation and maintenance of fuses, reclosures, breakers, repeater switches and other safety devices in accordance with Zone fuse, coordination plan.
Investigate, and provide details and sketches of proposed line crossings to Zone and direct pole replacement program in accordance with Work Management instructions. May direct and be responsible for routine maintenance and minor repair relative to stations within area jurisdiction having limited technical responsibility in this regard. May operate shops, garages or other repair depots engaged in the repair and minor maintenance of quantities of equipment such as fleets of vehicles, boats and/or work equipment, etc.
Supervise Operations Centre office. Ensure staff follow the appropriate processes related to accounting and clerical activities associated with the billing and collection of authorized charges relative to the installation of services and/or revenue from sale of power, the maintenance of area stores and the accounting for tools and office equipment. Prepare or supervise preparation of reports and the various correspondence relative to Zone operation.
Participate in planning of Regional capital expenditures, such as line extensions, street lighting, plant betterment, etc. Be aware of load growth or other conditions necessitating modification of existing plant or services, or extensions thereto. Study requirements and participate with planning staff in preparation of plans for construction and expenditure, attend meetings and supervise the implementation of the program in accordance with direction.
Manage assigned work processes, monitor, evaluate and recommend changes and/or improvements to ensure efficient and effective completion of work as required in Service Level Agreements or contracts.
Contribute to and review information and estimates provided for negotiating/bidding on distribution work. Evaluate the complete package, identify and recommend potential changes to improve the final package including prices and service levels.
Provide advice and recommendations on capabilities, price, service levels and other deliverables as part of negotiation of Service Level Agreements or Contracts.
Assist in discussions, problem solving and issue resolution with customers regarding negotiation, implementation and ongoing work performance of Service Level Agreements or Contracts.
Deal with the consumer service requirements providing advice to customers relative to their electrical problems, interpreting wiring code and drawing attention to hazards. Advise new customers relative new construction, rates and application procedure and costs. Deal with customer complaints and initiate remedial action. Plan local interruptions necessary for maintenance and advise all affected customers and DOMC of interruptions affecting stations and act on its instruction. Assist in the transfer of customers' supply and services to municipalities and provide various technical and/or administrative services to municipalities upon request or by contract arrangement. Arrange for exhibits, speakers, films, etc, for public meetings and be prepared to participate in local public meetings to promote or defend Corporate policy. Foster good public relations at all times.
Participate in cross-functional teams to implement customer products and programs in the areas of asset planning and operations, customer relations, customer connections, information management, code compliance application of tariffs within timelines.
Liaise with technical specialists within and outside the company for the exchange of data and consultation in areas of mutual interests and integrate the recommendations into policies, processes and products being developed or delivered to customers.
In consultation with the Senior Advisor, Customer Products and Delivery, develop and implement workplans to deliver policies and products designed to address expectations of Customers (LDCs, load customers, generators) regulator and shareholder and improve customers' knowledge and understanding of new obligations
and processes in the deregulated Ontario electricity market.
Provide advice and deliver communications products to external groups to assist in their understanding of regulatory codes, business policies and strategies.
Perform miscellaneous duties and tasks such as necessary to process joint use agreements or under take special studies of a clerical or technical nature. May perform work of subordinates as necessary to maintain schedules etc.

Managerial Accountabilities:

Manage the unit and achieve the approved programs and targeted results through:

Maintaining a team of subordinates who are capable of producing the outputs required.
Ensure subordinates are able and willing to produce the desired output, and that subordinate managers continually improve the processes for achieving the outputs.
Assess staff capability to do the required work, now and in the future.
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Mentor and counsel subordinates-once-removed.

Accountability for the Outputs of Others:

Set the appropriate context for subordinates (i.e. corporate strategies and policies, accountabilities, tasks, budget and Programs), compliance and performance targets, expectations for continuous improvement, etc.)
Set an effective framework of policies and procedures for the work of the unit.
Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit.
Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes effecting their work, and continuous improvement opportunities.

Selection Criteria:
Essential Knowledge:

Requires a knowledge of customer service and distribution function in order to supply electrical power and service to customers of a Utility Customer Centre.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a knowledge of project management and human relations to negotiate effectively with customers and the public, a knowledge of computer applications related to distribution network systems.
Requires a good knowledge of English to effectively communicate.
Requires electrical utility experience, preferably in Operations
Requires extensive experience in customer service and distribution.
Requires an understanding of Corporate Safety Rules, Occupational Health and Safety Act and legislative requirements, Work Protection Code, environmental issues affecting the Corporation.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
Requires experience in the supervision of trades and technical staff, experience in promoting and developing a teamwork environment with both staff and peers.
Requires experience in carrying out the broad scope of administrative responsibilities associated with monitoring, coordinating, and controlling the work activities of a large staff.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Lead Environmental Planner (To Be Determined, ON, CA)

52004 - Regular

Hiring salary range: $4,102.00 - 5,508.40 / Bi-weekly

It’s an exciting time to join the team at Hydro One!

The role will be reporting out of either Sault Ste. Marie, Sudbury, or Toronto

Reporting to the Manager, Environmental Services (Strategic Projects – North), this environmental planner role will provide environmental services for major transmission infrastructure projects, with primary responsibility for managing Class Environmental Assessment (EA) requirements for Strategic Projects in Northeastern Ontario. Successful candidates must demonstrate a knowledge and experience in successfully leading the delivery of large/complex environmental assessments for infrastructure projects, including undertaking environmental studies, tendering and monitoring environmental consultant contracts and budgets, coordinating approvals, permits and agreements with external parties and collaborating with internal/external teams to ensure continued regulatory compliance and delivery of project commitments. Candidates must have a four-year university degree or equivalent in environmental studies, biology, planning or a related field.

Job Function:

Administer the provision of environmental services related to the development of new or the upgrade of existing transmission/distribution lines or stations and miscellaneous projects.

Prepare plans, drawings and specifications, etc, to carry out related work programs. Prepare and monitor the project budgets and related activities.

Direct contract administration. Liaise and negotiate with government agencies, public groups and property owners to acquire agreements and approvals. Liaise with other internal groups to ensure acceptable products and commitments.

Job Description:

1.Direct the preparation of plans, estimates, drawings andspecifications to assist project development, including right-of-way development plans, environmental work, access route layout, the design of mitigation to address complaints, updating of plans to reflect field conditions, etc, from the initial planning phase of projects until the project is commissioned and all restoration is complete. Prepare estimates for all environmental work associated with transmission or distribution line planning, construction or upgrading projects, and new or upgrading of existing transmission or distribution stations, for inclusion in the project. Ensure related expenditures are monitored and reviews of variance or change notices are prepared as required. Direct the development and review of project schedules to ensure the proper sequence of activities necessary to meet deadlines.

2. Prepare an annual unit staffing plan for inclusion in the section and departmental business plan and budget. Monitor projects and work programs on a monthly basis to achieve budget objectives. Prepare estimates related to environment activities within the unit.

3. Initiate and direct the administration of contracts for materials and services for environmental work programs. Prepare or direct the preparation of contract documents. Initiate and direct tender invitation, contractor meetings, evaluation of tenders and preparation of recommendations for award. Ensure work is carried out according to corporate policies and that contracts are managed in accordance with corporate purchasing policies. Maintain lists of qualified contractors and consultants for particular activities and functions. Encourage and direct the training and development of contractors in right-of-way development programs. Initiate, direct and monitor the work of contractors, taking corrective action where substandard performance arises. Ensure work is appropriately administered and assessed as to compliance with safety, schedules, specifications and in accordance with pertinent legislation. Where union labour is involved, ensure that work is done to the extent of the Company's responsibilities in accordance with the collective agreement between the Electrical Power System Construction Association (EPSCA) and the Allied Trades Council.

4. Liaise with government agencies, public groups and individual property owners to gather information, review plans and practices, gain approvals and make commitments as necessary. Participate in negotiations to resolve conflicts and make commitments on behalf of the Company involving forestry and environmental practices and issues. Develop alternative approaches to resolve problems. Liaise with other LoB staff as required to achieve work programs, provide services, gather information, review commitments and practices, etc. related to forestry and environmental issues. Direct an environmental monitoring program for internal and external review. Conduct site tours or inspections with government agency staff, as required.

5. Direct special studies and research projects related to environmental issues such as natural environment assessments, visual assessments, agricultural capability, soils compaction, heritage resources, Environmental Site Assessments, inventory and assessment of wells, etc. Ensure that staff cooperate and participate in related research projects. Prepare estimates for studies, monitor costs and progress.

6.Be responsible for work programs including the preparation of appropriate specifications and contract documents, monitoring systems, property owners and government agency contacts, statistics, inspections, etc. for various projects such as:

- direct the implementation of selective clearing programs and the preparation of specifications and contract documents;
- direct the implementation of environmental monitoring programs during the construction phase of any project;
- provide guidance in the development of solutions and preventative work measures, and mitigation to address technical problems encountered;
- direct the preparation and implementation of landscaping and screening programs as required for HV rights-of-way;
- direct the evaluation of wood products on rights-of-way to provide information to real estate staff for property settlements.
- Direct the calculation of business losses for forestry related business such as maple sugar production. Direct the calculation of compensation for such items as loss of shade for cattle, crown dues, evaluation of residential landscaping, plantations, etc;
- direct the implementation of revegetation programs and the preparation of specifications and contract documents. Direct the preparation of annual statistics on revegetation and planting programs;
- direct the implementation of grubbing programs, the preparation of specifications and contract documents;
- direct the preparation of specifications for restoration of project sites to ensure that commitments are met and to identify outstanding deficiencies;
- direct the commissioning inspection of vegetation clearances, landscape and final restoration to certify that specifications have been met and to ensure a smooth transition of activities from construction to maintenance stages. Participate as a member of the project commissioning team;
- direct the compilation of information and the preparation of documents. This includes the Environmental Study Report, stormwater management plans, documentation of environmental commitments made during construction and as a basis for future maintenance and land management,and the Environmental Specification to ensure that all project work is performed to minimum environmental standards. Ensure documents are filed with the appropriate government or public agencies;
- provide a service during route and site selection activities regarding landscape, forestry and environmental concerns. Ensure all pertinent documentation is reviewed;
- direct the application of suitable cover crops and planting of other vegetation as required to disturbed areas.

7. Act as a technical resource to other organizations and the public on environment issues. Establish and chair project teams and work with staff of other LoBs to ensure that projects comply with schedules, costs, legislation, conditions of approval, corporate policies, planning, environmental, and landscape requirements. Advise, assist and provide a service to commissioning teams and committees on forestry and environmental issues, constraints, legislation, etc, during all phases of project implementation, including transmission line development and tower layout. Participate in the development of policy and work methods. Prepare and present technical papers and representations on section activities to senior management and external groups as required.

8. Prepare evidence on environment and forestry related issues and activities to assist legal and real estate function staff at various hearings and in handling property issues. Provide information and evidence at hearings, or appear as an Company witness at hearings, such as the Ontario Municipal Board (OMB), Expropriation Act or Consolidated Board, on environmental issues.

9. Participate in and document various hearings and dispute settlements regarding labour, safety, property and other issues related to environmental activities. Appear, or direct staff to appear, as representatives or witnesses and provide full cooperation and information or testimony on pertinent issues. Respond to enquiries or investigations from the Ombudsmen's Office, the Ministry of the Environment and other government agency. Respond to concerns expressed by property owners, tenants or their legal counsel. Be prepared to address contentious items and make decisions where existing policy requires interpretation. Participate in meetings and information centres for new rights-of-way or facilities involving citizen or interest groups and various government agencies to manage concerns on landscape, forestry and environmental topics.

10. Provide input and assistance in the development of corporate policies related to environmental items.

11.Maintain an awareness of advances and new techniques in the environmental management field. Participate in the development of training courses for staff and ensure that staff maintain appropriate licenses, registration, professional memberships and certification, as required. Investigate new methods and encourage fellow staff to keep abreast of new materials, equipment and concepts related to unit activities. Ensure all staff remain up-to-date on all issues within their profession.

12. Actively promote safety with fellow employees, contractors and consultants, ensuring adequate training and the use of safe work practices. Direct staff to conduct pre-job safety meetings with all contractors and consultants so as to ensure safety requirements, legislation and potential hazards to the extent of the Company responsibility. Direct staff to ensure that all accidents are appropriately documented and measures are taken to prevent recurrences. Promote and supervise vehicle safety and driver awareness programs for staff.

13. Provide limited supervision by organizing, scheduling and checking the work of employees delegated to assist in specific work programs.

14. Perform other duties as required.

Job Factors:

Education :

Requires a knowledge of forestry, botany, ecology, soils, Arch GIS heritage/archaeology, hydrology forest mensuration and land-use planning theory as they relate to design and construction engineering.
Requires a knowledge of economics to evaluate tenders, award and oversee contracts and prepare budgets.
Requires a knowledge of English, both oral and written, to prepare comprehensive reports, specifications, tendering documents, standards to make presentations to senior management and public groups; and to communicate with staff, government agency personnel and members of the public.This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

Experience :

Requires experience with the following: vegetation management, reforestation, land management, soils management, erosion control methods, cover crops, landscaping, screening, grubbing, right-of-way development activities, construction and restoration techniques, etc.
Requires an understanding of the organization and working relationships among internal LoBs, government agencies and various public groups to carry out negotiations and achieve mutually acceptable solutions.
Requires experience in the application of practices and legislation to provide direction to staff and contractors, and to contribute to the development of procedures and practices.
Requires experience with the aspects of property dealings, estimating, purchasing, safety, budgeting, public relations and related administrative processes.
Requires experience in initiating, preparing and administering contracts. Requires experience in the public hearings process, preparing evidence and giving testimony.
Requires experience in the administration of contracts.
Requires experience in the supervisory aspects of the job.
A period of over 6 years and up to and including 8 years is considered necessary to gain this experience.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted. #LI-HYBRID

Coordinator, Indigenous Partnerships and Business Development (Toronto, ON, CA)

52006 - Toronto - Regular .

Hiring salary range: $3,850.32 - $4,840.40 / Bi-weekly

It’s an exciting time to join the team at Hydro One!

General Accountabilities:

Work collaboratively with the IR team to support various engagement activities, including the coordination of project engagement plans, regulatory materials, consultations logs, budgets and other departmental deliverables.
Assist with the implementation of policies, standardized processes, and approaches related to Indigenous Relations. Research and draft documentation in support of policy development and engagements.
Assist the broader IR team with meeting minutes, consultation records, community profiles and other regulatory or reporting materials to ensure they are complete, updated and organized to advance the Indigenous Relations efforts.
Monitor and report on the implementation of the IR strategy and project plans.
Coordinate and support the IR team in reviewing invoices, processing payments, tracking budgets, and compiling data for reports required of the IR team.
Contribute to the organization of engagement activities, both internal and external, such as public information centres, virtual meetings, cultural awareness activities, community events, etc., and support the participation of Hydro One in various external organizations related to IR.
Support the building of relationships with Indigenous communities by representing the company in dealing with community leaders, elders and other representatives.
As well assist in the resolution of IR issues with respect to Hydro One projects, operations and policies though working with the larger IR team and relevant Hydro One LoBs and community representative.
Perform other duties as required.

Selection Criteria:

Education:

Requires knowledge of business administration or Indigenous or Environmental studies to support the work undertaken in the Indigenous Relations.
Requires a good knowledge of English to prepare documentation and communication skills to effectively communicate to all levels of management and government officials, provincial authorities, government agencies and Indigenous community leaders.
This knowledge is considered to be normally acquired through the completion of 4 years of university training (Grade XII plus 5 years).

Experience:

Requires experience with Indigenous communities, in the preparation of material for publication, documentation or other program activities.
Requires an understanding of Indigenous issues, provincial and federal policies.
Requires experience to be familiar with the organization, the responsibilities of the business units and the contacts in the areas to be serviced and work programs.
A period of over 6 years and up to and including 8 years is considered necessary to gain this experience.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Coordinator, Indigenous Partnerships and Business Development (Toronto, ON, CA)

52016 - Toronto - Temporary 24 months

Hiring salary range: $3,850.32 - $4,840.40 / Bi-weekly

It’s an exciting time to join the team at Hydro One!

General Accountabilities:

Work collaboratively with the IR team to support various engagement activities, including the coordination of project engagement plans, regulatory materials, consultations logs, budgets and other departmental deliverables.
Assist with the implementation of policies, standardized processes, and approaches related to Indigenous Relations. Research and draft documentation in support of policy development and engagements.
Assist the broader IR team with meeting minutes, consultation records, community profiles and other regulatory or reporting materials to ensure they are complete, updated and organized to advance the Indigenous Relations efforts.
Monitor and report on the implementation of the IR strategy and project plans.
Coordinate and support the IR team in reviewing invoices, processing payments, tracking budgets, and compiling data for reports required of the IR team.
Contribute to the organization of engagement activities, both internal and external, such as public information centres, virtual meetings, cultural awareness activities, community events, etc., and support the participation of Hydro One in various external organizations related to IR.
Support the building of relationships with Indigenous communities by representing the company in dealing with community leaders, elders and other representatives.
As well assist in the resolution of IR issues with respect to Hydro One projects, operations and policies though working with the larger IR team and relevant Hydro One LoBs and community representative.
Perform other duties as required.

Selection Criteria:

Education:

Requires knowledge of business administration or Indigenous or Environmental studies to support the work undertaken in the Indigenous Relations.
Requires a good knowledge of English to prepare documentation and communication skills to effectively communicate to all levels of management and government officials, provincial authorities, government agencies and Indigenous community leaders.
This knowledge is considered to be normally acquired through the completion of 4 years of university training (Grade XII plus 5 years).

Experience:

Requires experience with Indigenous communities, in the preparation of material for publication, documentation or other program activities.
Requires an understanding of Indigenous issues, provincial and federal policies.
Requires experience to be familiar with the organization, the responsibilities of the business units and the contacts in the areas to be serviced and work programs.
A period of over 6 years and up to and including 8 years is considered necessary to gain this experience.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: August 31, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LIHYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Manager, Capital Outsourcing (EPC Portfolio) & Strategic Sourcing (Toronto, ON, CA)

52014 - Toronto - Regular Not Applicable/Optional

Hiring Salary Range: $116,450.00-150,700.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

Support the Director Sourcing in effectively planning, managing, monitoring and controlling the execution of the Sourcing function within the Supply Chain Services business unit.

Develop the long-term Sourcing Plan forecast models for Hydro One’s set of critical materials in support of the 5-yr Investment Plan Proposal and secure these materials through strategic alliances with suppliers. Manage and lead the tactical forecast development process and ensure consensus is reached on forecast volumes each month. Minimize forecast error, ensure on-time secured availability of materials and achieve optimal purchase price standards for the Corporation. Develop strategies and policies in the areas of strategic sourcing and/or material forecasting as they relate to the Investment Plan Proposal.

Conduct market intelligence on key suppliers; establish a robust supplier and materials portfolio management and performance standard data set for the critical materials utilized in the Corporation. Establish the supplier selection criteria to be used in evaluating critical materials RFx bids and manage the strategic alliances required to secure availability of same. Represent the corporation in strategic alliance supplier relationships and Utilities forums, consistent with Supply Chain goals and strategic objectives.

Specific Accountabilities:

Through collateral relationships with and within the context provided by the Director - Sourcing, (i.e., corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.), this role will be accountable for the following:

Support the Director of Sourcing in effectively planning, managing, monitoring and controlling the execution of all aspects of the Sourcing work, including contributions to the Company’s Investment Plan Proposal.
Represent the corporation in managing strategic supplier relationships, consistent with its strategic sourcing process and Supply Chain goals and strategic objectives. This will include management of forecasts, delivery, quality, and performance issues and the negotiation of damages with suppliers as appropriate. Having these sourcing contracts in place is critical to the Business Plan and the delivery of future work programs and could involve contracts ranging from $10-200 million and this position will be empowered to negotiate and commit the corporation to long-term contracts to strategic suppliers for critical material needs in support of the Business Plan.
Develop and manage the key suppliers’ performance through establishing a robust supplier and materials portfolio management system for the critical materials utilized in the corporation. This position will establish optimal purchase price standards on these critical materials and provide market intelligence and decide the approval, discontinuance and ongoing evaluation of suppliers of Hydro One materials.
Enact commitments on behalf of Hydro One to suppliers as part of a strategic alliance for critical materials in order to adopt a course of action that is suitable for the Company.
Develop and recommend sourcing strategies and policies to optimize material lifecycle cost reductions, secure the availability of materials, monitor and act on improving order fill rates with suppliers and manage the supplier partnership commitments. Identify and assess current and future needs for policy and strategy.
Develop supply chain investment plans and bring forward supply chain business cases which will impact success of company being able to deliver on required work programs.
Develop supplier contract renewal program, manage and approve strategic RFx’s for partnerships with suppliers.
Manage and approve commercial contracts commitment details for strategic suppliers.
Establish and manage the supplier selection criteria to be used in evaluating critical materials RFP bids and establish the strategic alliances and long-term contracts required to secure availability of same.
Manage forecast error and authorize changes to the statistical forecast models that drive the strategic procurement of critical materials in support of the Business Plan including developing the BCS for submission to senior management for the forecasted material plan, on an annual basis.
Conduct collaborative sessions with Line of Business Management representatives (e.g. Grid Ops, E&CS, Asset Mgmt, Customer Ops, Finance, Inergi, etc.) to develop a consensus demand plan and provide market intelligence and standards changes in jointly creating asset strategies that reflect the global market trends.
Develop and manage the long-term sourcing forecast models for Hydro One’s set of critical materials and secure these materials through strategic alliances with suppliers.
Manage and develop long-term confidential tactical forecasts for inclusion into partnership contracts with strategic suppliers and risk mitigation to the Business Plan and preparation of materials for Senior Management and Hydro One Board of Directors
Authorize the automatic replenishment model to be used for key stock items stored in the Barrie Warehouse in conjunction with the Warehouse Manager.
Provide management direction to Inergi LP Sourcing specialists.
Manage performance metrics and reports (new, derived from SAP) for SLA monitoring and performance feedback with Inergi LP.
Present Strategic Sourcing cost savings summaries and incremental estimates in rate filings defense, as appropriate.
Represent Hydro One as a management representative in the Canadian Utilities Supply Chain forum.
Represent Hydro One with suppliers, other utilities and key stakeholders inside and outside of Canada as required to foster and develop continuous improvement initiatives in the Sourcing area and for the exchange of data and consultation in areas of mutual interests. In addition, integrate the recommendations into the overall strategies, policies and forecasting in Hydro One’s Supply Chain Services vision.
Manage staffing needs, interview/selection process, staff development and adherence to HR/Corporate policies and administer department budget. Plan, organize and schedule the group's work; monitor work progress and quality; conduct performance reviews and provide direction on problem areas. Provide effective recommendations to Supervisor concerning promotions, transfers, pay, disciplinary action, etc. of staff within the department per collective agreements. Develop succession plans and provide on the job staff development. Monitor and recommend changes to control and meet targets.
Participate in the development of Sourcing positions to influence the evolution of forecasting in order that the Company is appropriately positioned to compete global on material portfolio management and strategic sourcing requirements. Participate in meeting legal, regulatory and Bill 198 requirements by developing information related to Supply Chain strategies, policies and service standards, as required to support submissions to the Regulator. Advise on implications of investment decisions, strategic direction and business planning across Asset Management, particularly in movement toward global standardization and compatible units adoption. Assess and advise on opportunities and liabilities that could have an impact on asset value and lifecycle cost.
Provide management direction to staff doing the detailed work related to the Sourcing Plan, schedule and assign the work with instructions, provide advice and guidance, and check the work to maintain quality, accuracy and productivity. Where alternative solutions are available, select an optimum course of action and make recommendations to the Director, Sourcing where any highly unusual operating expense or amount of staff is involved or required.
Execute signing authority as specified in the Organizational Authority Register.

Managerial Accountabilities

Manage the unit and achieve the targeted results through diligent and accurate oversight of the financial aspects of the department.
Maintain a team of subordinates who are capable of producing the outputs required:
- Ensure subordinates are able and willing to produce the desired output, and that subordinates continually improve the processes for achieving those outputs.
- Provide staffing recommendations for their function as requirements and objectives evolve, especially in the face of new projects.
- Assess staff capability to do the required work, now and in the future
- Conduct personal effectiveness reviews of subordinates specialists to build relationships and trust, and to improve effectiveness
- Advocate the acquisition of appropriate tools and skills to optimize the performance of staff.
- Mentor, counsel and foster the personal development of all subordinates.

Be accountable for the outputs of others:

Set the appropriate context for subordinates (i.e. corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.)
Set an effective framework of policies and procedures for the work of the unit
Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit
Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.

Provide leadership to subordinates, so that they collaborate competently, and with full commitment, with each other in pursuing the goals set:

Translate the corporate goals and objectives into a direction which guides the work of the unit
Communicate that direction to all staff
Define specific tasks for subordinates which are required to achieve desired results and/or to accommodate changes required within the business operations
Communicate expectations regarding the collateral relationship among subordinates

Provide a safe and healthy work environment:

Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health
Provide a work environment and facilities where health and safety incidents are minimized
Provide a work environment that supports and values diversity, and is free from harassment
Know and ensure subordinates comply with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices relating to their work

Demonstrate stewardship of the assets and resources:

Ensure the permeation of sound decision making within the department governed by an appreciation of the corporate context.
Consistently demonstrate thoughtful consideration of the broader ramifications of decisions made and actions taken both

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Sr Financial Advisor - Fin Plan (Toronto, ON, CA)

52012 - Toronto - Regular Not Applicable/Optional

Hiring Salary Range: $85,000.00-110,000.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

Support the Corporate Controller’s objective of maintaining financial integrity, effectiveness and achievement of corporate strategies and goals through the delivery of an appropriate business plan and related process.

Job Function:

Specific Accountabilities:

Provide key support to the confidential corporate business planning and budgeting process, including detailed review and analysis of planning assumptions, implementation of regulatory requirements, identification of emerging issues and trends, the development of instruction and guidelines and consolidation of results.
Provide analysis of the financial results, including impact of new or revised assumptions, compliance with guidelines and variance explanations.
Review the line of business confidential plan submissions with a focus on issue identification and compliance with instructions and guidelines.
Provide analysis and report on line of business staffing requirements.
Ensure that staff levels are consistent with corporate strategies, approval processes, and business plan instructions and guidelines.
Participate in the detailed reviews of spending proposals by functional areas to ensure financial integrity and consistency within corporate strategy.
Participate in the review spending proposals submitted as part of the work prioritization approach to ensure effectiveness of the proposed work program spending levels.
Provide analysis and report on all other inputs into the business planning process, including, but not limited to revenue forecast, tax, depreciation and amortization, financing charges, income taxes and balance sheet accounts.
Support business planning reporting process to the Board of Directors, Province of Ontario and other stakeholders, including preparation of the confidential corporate business plan document, presentations, briefing notes and other financial planning materials, as required.
Manage the budget trending process, including consistency with the approved budget and reasonableness.
Monitor, research and communicate developments in financial planning and analysis.
Support regulatory requirements, including witnessing, preparation of evidence, development of briefing material, responses to interrogatories and transcript undertakings and general hearing support.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Manager, Workplace Modernization - Real Estate (Markham, ON, CA)

52015 - Markham - Regular .

Hiring Salary Range: $89,250.00-115,500.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

At Hydro One, we believe great workplaces do more than provide space. They enable collaboration, strengthen culture, improve productivity, and help employees do their best work.

The Manager, Workplace Modernization, will play a key leadership role in advancing Hydro One's people and places strategy. This position, on the Real Estate & Facilities Management Team, is responsible for developing and implementing workplace programs that support modern ways of working, including workplace design, accommodation and move management, change enablement, employee experience initiatives, workplace standards, and occupancy planning. The role will also lead engagement with external partners, including architects, designers, workplace consultants, engineers, and project delivery firms, to develop and implement innovative workplace environments that support Hydro One's evolving workforce and business objectives.

Working across the organization, the successful candidate will help translate business needs into workplace solutions that create value for employees while ensuring Hydro One's office portfolio remains safe, efficient, sustainable, and aligned with future organizational requirements.

General Accountabilities:

Manage all the company’s owned and leased facilities throughout the province, including office buildings, administrative centers, operating facilities and transformer stations. Ensure all relevant municipal and provincial building and fire codes, and health, safety and environmental requirements and regulations are met.
Ensure that building systems operate effectively and efficiently, air quality is maintained and that the buildings operate to ensure health, safety and environmental regulations are met. Obtain Ministry of Environment certificates of approval and municipal building permits as necessary.
Manage, lead and coordinate the work of building maintenance, information technology, telecommunications and other staff involved in the management of the company’s facilities and associated projects.
Be accountable for their output, by facilitating the planning and organizing of the group's work, providing advice, guidance and direction as necessary. In conjunction with other staff, develop, implement and maintain detailed work methods for staff, in a working environment, which is consistent with the philosophy and goals of continuous quality improvement.
Act as a coach and facilitator to create and sustain a co operative and supportive group environment, actively working with staff to provide training and empower them to attain optimal work performance with a high level of personal responsibility and self-management.
Provide day-to-day interpretation and application of the negotiated agreements with bargaining agents as they affect the rights, obligations and working conditions of employees. Make effective recommendations on human resource issues, including hiring, discharge and discipline, and effectively resolve work performance problems. Provide clear expectations and performance measures, meaningful feedback and recognize and reward achievements.
Develop maintenance and renovation plans and schedules to ensure the facilities are maintained in excellent operating condition. Develop building/site specific plans and budgets to operate and maintain the facilities effectively. Ensure facilities and accommodations provide a high level of client and occupant satisfaction. Provide timely information to building occupants on accommodation upgrades, services, move plans, long-term space plans and office technologies.
Work with senior management to develop forecasts of the company’s facility needs and make recommendations on timing of acquisitions, renovations and maintenance activities to maximize the value to the company.
Develop building/site long-term and short term plans based on understanding clients’ needs, changing technologies and changing regulatory environs. Coordinate renovation and new capital projects in relation to market conditions and cost. Set project schedule and budgets and supervise project construction and office move projects including monitoring of external contractors and suppliers.
Oversee & coordinate the work programs and priorities of grounds, site & maintenance staff as it relates to facility management. Work with senior management at the facilities to ensure the work programs are carried out. Develop program monitoring and cost tracking to ensure the budget for each facility is met. Make adjustments where necessary.
Evaluate solutions for requests to carry out special analyses, facility, building and site evaluations. Compile estimates, arrange schedules and make recommendations including asset management review of specific facilities.
Develop, plan, monitor and control major and minor accommodation and support services projects including budgetary and cost controls providing reports to management.
Work with facility owners and suppliers of various facilities systems, products and services to negotiate leases and contracts required to provide integrated workplace services to clients. Administer negotiated contracts and contract changes, work schedules, and requirements for changes to suppliers' systems to maintain compatibility with existing systems or to meet client needs.
Ensure safe, efficient and reliable delivery of workplace and support related services. Manage all workplace related services and support services such as mail, printing, courier, executive reception etc, and staff output for office space planning and design, furniture services, conference rooms, office moves, service calls, plant maintenance and housekeeping functions.
Lead and coordinate workplace moves and reconfigurations and work with other stakeholder groups such as Information Technology, Construction, Facility Services, Security, etc.
Arrange for and administer internal and external contracting services including those related to renovations and new capital projects, moves, workplace services, furniture services, etc.
Participate in the monitoring and reporting of customer satisfaction with the effectiveness and efficiency of the building services provided. Utilize various methods to obtain this information, such as periodic surveys, questionnaires, post move audits and regular contact with line management

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LIHYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Senior Manager, Research and Insights (Toronto, ON, CA)

51742 - Toronto - Regular .

Hiring Salary Range: $110,500.00-143,000.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

Through collateral relationships with respect to the Director of Customer Research and Insights and within context provided by the Director of Customer Research and Insights (i.e., corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.), provide the following:

Support in the development and implementation of an integrated centre of excellence that will identify all customer segments and informs the development of new customer programs, including educational and outreach programs.
Responsible for customer intelligence and the delivery of market research that improves an understanding of customers.
Support in the development and implementation of customer segmentation: Manage the development of customer segmentation models that assist in marketing and sales of customer solutions.
Develop tools to gauge Customer Behaviour - conduct customer research to understand customer motivation, needs, and values, which can influence customer marketing and customer program development.
Support the marketing and development of a marketing plan that supports the long term Customer Service Delivery Vision and addresses the needs of conservation and customer care.
Act as a liaison in the development and implementation of plans to enable the trusted energy advisor role and support customer satisfaction initiatives and customer service delivery.
Work with various customers in the interpretation of customers' needs and preferences.
Provide communication and insights back to the Business Unit - to assist in meeting the needs of their target customers.
Manage and conduct research and analysis to measure marketing performance data to ensure that marketing activities are effective and targeted. Provide statistical analysis and reports concerning the impact of marketing efforts for ustomer Experience, Operations, and Strategy, as required.
Establish a liaison role within Customer Ops Group to articulate the customer needs that require consideration in investment decisions
Support Hydro One to build relationships with our customers, to extend our trusted advisor role, and to provide a customer voice and perspective. Ongoing collaboration and growth between the company and customer and more listening to customer needs.

Selection Criteria:

University degree or college diploma and 7+ years managing a customer research or customer experience team
Knowledge of province of Ontario and Ontario's electricity sector
Knowledge and proven ability to apply conventional direct response and general marketing best practices to customer engagement projects
Knowledge of customer segments
Knowledge of a broad range of marketing channels
Exceptional oral and written communication skills
Exceptional creative skills
Ability to communicate vision and purpose
Ability to influence and motivate people to take action
Experience and ability to take research and test learnings and apply them to optimize customer strategies and to identify customer channels
Ability to envision possibilities; experience in balancing risks and proven results to achieve targets
Strong multi-tasking abilitiesincluding experience to manage multiple priorities
Experience in product marketing and development
Understanding of branding

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. #LI-HYBRID

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Business Analyst, HR Technology & ServiceNow (Toronto, ON, CA)

51901 - Toronto - Regular .

Hiring Salary Range: $89,250.00-115,500.00 / year

It’s an exciting time to join the team at Hydro One!

Job Function:

Join Hydro One and play a key role in transforming the employee experience through one of the world's leading digital workflow platforms. As the ServiceNow Business Analyst, you will be responsible for the strategic direction, enhancement, and ongoing evolution of Hydro One's HR Service Delivery platform.

This role is ideal for a seasoned professional who combines deep ServiceNow HRSD expertise, a strong Business Analysis background, and Scrum Master certification to successfully bridge business needs with technology solutions. You will act as the primary liaison between HR stakeholders, IT teams, and external partners, translating business requirements into a prioritized product roadmap that delivers exceptional employee experiences and business value.

You will lead workshops, drive requirements gathering and process design activities, manage the HRSD product backlog, facilitate Agile delivery practices, and ensure ServiceNow capabilities are fully leveraged to support Hydro One's HR transformation journey.

General Accountabilities:

Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems, among others
Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities
Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements
Document requirements or support the creation of development stories with associated acceptance criteria
Configure and/or assist in configuring the ServiceNow HRSD application(s) to achieve the desired outcomes
Contribute to the development and implementation of the best technical practices and procedures.
Stay updated on the latest capabilities, functions, and features in ServiceNow HRSD and share this knowledge with the team
Identify and resolve technical issues related to integration solutions. Perform debugging and troubleshooting of integration processes
Stay informed about industry trends and share insights with the team

Selection Criteria:

Experience in product management and/or business analysis
Strong knowledge of HRIS preferably ServiceNow
Able to facilitate process mapping workshops and conduct process gap analysis
Verbal and written communication skills
Attention to detail and project management skills
Analytical and problem-solving skills
Knowledge of HR policies, procedures and processes
Must have Agile certification (PSM, CSM, PSPO, or CSPO)

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LIHYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.