Facility Programs Officer

Date: Nov 9, 2023

Location: Markham, ON, CA

Company: Hydro One Networks Inc

48506 - Markham - Rotation - 24 months 


Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!


Manage assigned work processes to ensure efficient and effective completion of work in accordance with Service Level Agreements or Contracts for service providers. Identify, plan, organize and monitor requirements and processes for activities requiring completion by various work groups to ensure facilities are in operating in a safe and efficient manner.


Job Description:

  • Manage assigned work processes to ensure efficient and effective completion of work.
  • Assist the Manager in preparing business cases as required.
  • Assist in the development and implementation of an accommodation strategy to meet the business needs.
  • Ensure compliance with health and safety standards and industry codes.
  • Allocate and manage facility space for maximum efficiency.
  • Ability to work in a team and in a collaborative environment.
  • Exceptional time management skills and ability to meet deadlines.
  • Coordinate intra-office moves.
  • Obtain quotes and tenders from vendors and suppliers.
  • Ensure delivery schedules, quantity and quality criteria are met.
  • Verify payment and invoicing match contract pricing.
  • Provide input, document requirements and support the design and delivery of training programs.
  • Assist in discussions, problem solving and issue resolution with customers and vendors regarding negotiation, implementation and ongoing work performance of Service Level Agreements or Contracts.
  • Provide advice and direction to HONI staff processes and related activities.
  • Identify, plan, organize and monitor requirements and processes for activities requiring completion and implement cost reporting and control systems to monitor and control facility and accommodation costs.
  • Provide analysis on financial and technical aspects relative to converting existing methods in relation to most up-to-date technology in these fields.
  • Evaluate issues such as cost benefits, methods presently in use, integration compatibility, staff effects, utilization of equipment, maintenance availability, etc.
  • Ensure Fire and building codes and policies are met.
  • Manage day-to-day field business unit organizations requests to develop accommodation plans and alternatives for facility and services to ensure effective implementation.
  • Assist in the preparation of the Unit's annual budget and business plan related to space, furniture, business equipment, level of more activity, staff projections, and special needs (wheelchair access, ergonomics requirements, etc.
  • Develop, analyze and implement divisional/corporate procedures, and management systems in order to support the business, management reporting and regulatory submissions.
  • Maintain current knowledge of new technology and concepts in the facility management and services industries through published material, ongoing contact with suppliers, consultants, designers and external organizations.
  • Perform other duties as required.


Selection Criteria:


  • Requires a knowledge of property management, business law and administration.
  • Requires knowledge of principles and practices of project management.
  • Requires knowledge of procurement and contracts.
  • Requires developed skills in computer literacy, advanced user of MS project and MS Office toolset including Word, Excel, PowerPoint and Visio.
  • Exceptional communication and active listening skills – both written and verbal.
  • Requires an extensive knowledge of financial accounting to evaluate and validate building operation and maintenance costs and to analyze long-range financial forecasts for annual budget and business planning.
  • Requires a knowledge of business administration, work methods, procedures, organization structures to ensure that programs are administered in an effective and efficient manner.
  • Requires a knowledge of English and effective oral and written communication skills to effectively prepare concise, clearly understandable correspondence, procedures and processes and to discuss program requirements and associated negotiations with others.
  • Requires a knowledge of technical writing for the preparation of standards and specifications and to interpret Service Level Agreements or Contracts or to prepare effective reports.
  • Requires a knowledge of computer systems and analytical techniques to carry out engineering, economic or analytical studies related to assigned work processes of the distribution business.
  • Requires a knowledge of benchmarking methods to be able to provide assistance in identifying potential best practices to improve assigned processes. This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).



  • Requires experience with the procedures and processes of contract and lease negotiations and associated administrative aspects.
  • Requires an understanding of building operation, maintenance, construction and design deficiencies.
  • Experience in construction, maintenance and all facets of facility operation.
  • Ability to establish and maintain strong professional relationships, in order to understand organizational directions, priorities, issues and challenges.
  • Experience working in a project environment.
  • Developed skills in computer literacy, advanced user of MS project and MS Office toolset including Word, Excel, PowerPoint and Visio.
  • Requires experience in facilities management to have acquired an understanding of related technical aspects of the job and to be able to deal with customer related issues including applicable policies, practices and assigned work processes.
  • Requires experience with various computer systems to select and utilize the most effective for data compilation as it relates to distribution work.
  • Requires organizational and presentation techniques experience to present both written and verbal accounts concerning program requirements.
  • Requires experience in resolution techniques pertaining to Service Level Agreements or Contracts.
  • Requires experience in working effectively as a team member to be able to develop strong working relationships.
  • Requires an understanding of associated computerized systems relative to budget preparation, maintenance and control of building costs. Also requires the ability to work independently and be able to competently handle multiple tasks while adhering to stringent deadlines.
  • Requires experience in proactively pursuing opportunities for positive changes and improvements to systems and assigned work processes. A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.


At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2023.


Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.


Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: December 11, 2023



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