Business Process Analyst

46932 - Multi Location - Regular -  

Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes.  Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!

General Accountabilities:

• Assist in developing solutions relative to process improvements and business initiatives to meet the needs of the Company, particularly in the Distribution Organization of Hydro One Networks Inc.  This includes providing needs analysis, solutions and evaluation services related to processes, with a goal of continuous improvement. 
• Assist in coordinating the input of relevant subject matter experts from across the Company regarding the content/accuracy/completeness of process documentation.  In addition, make recommendations regarding the best mechanism for documenting the information for the end users in the moment of need.  
• Develop clear, concise process documentation, job aids, etc. related to all new and revised processes.
• Support coordination efforts and required timelines to implement process improvements. 
• As required, assist in project work to identify, develop and implement process change and improvements, supporting various business initiatives, including definition of critical paths.

 Essential Competencies and Selection Criteria

• Requires excellent written and oral English language skills to communicate effectively with others, prepare various types of documentation and facilitate/present to stakeholders.

• Experience in developing/documenting processes, process flows, work instructions and job aids, etc.

• Experience in facilitating process discussions/problem solving with cross-functional teams consisting of internal staff as well as external consultants is an asset.

• Experience in continuous improvement methodologies is an asset.

• Strong analytical and problem-solving skills.

• Demonstrated ability to perform work assignments with minimal guidance

• Demonstrated ability to manage multiple scopes of work at varying stages of progress.

• Requires collaborating and cooperating with all levels of personnel regarding policies, procedures and systems.

• Proficient in the use of MS Office and SharePoint. 

• Knowledge of SAP is an asset.

• The successful completion of a four-year university education (or equivalent) and 8-10 years of relevant work is considered necessary to gain this experience.

• Limited travel may be required to attend meetings in person.  This may occasionally require an overnight stay due to distance and/or to ensure safe conditions for travel.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: June 6, 2023

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