Sr. Manager, Grid Operations

50261 - Regular  

This vacancy is for System Control Level 5 position and therefore involves working in the Control Room at the Integrated System Operating Centre (ISOC) on 12 hour rotating shifts that may include weekends and holidays.

General Accountabilities:

Support the Director(s) of Transmission & Distribution System Control in implementing the System Operations goals, objectives and strategies at a Departmental level by providing effective leadership and direction to the Departmental work group assigned to this position. The focus of this assignment is to work within System Control team to lead our teams in the safe & reliable operation of Hydro One's network & successfully drive our outage execution process forward. You will be required to work with our partner lines of business and internal within System Operations to gain a better understanding of our processes and to implement positive change to the process and support the Control Room . 

Specific Accountabilities:

Through collateral relationships within System Operations, with internal stakeholder groups such as Distribution Lines, Asset Management, Operating Technology and external project vendors within the context provided by the Director(s) of System Operations (strategies and policies, accountabilities, tasks, budgets and programs, compliance, performance targets, expectations for continuous improvement, etc.), you will:

• Support all Corporate Health and Safety Initiatives

• Oversee and manage the 7 x 24 Transmission and Distribution Operations function and ensure the capability of the Transmission and Distribution systems are optimized consistent with system and customer requirements.

• Operate Corporate and Customer assets in accordance with Market Rules, Transmission and Distribution System Code, Hydro One policy, Good Utility Practices and related policies.

• Address, manage and minimize public and employee safety risks.

• Provide reports on real time distribution and transmission performance and compliance.

• Act as a liaison and interface with external stakeholder groups such as IESO, Generators and connected Customers to provide Hydro One Networks outage planning support of their specific needs.

• Provide operating expertise, oversight and technical services for operating projects and initiatives supporting operation of the provincial high and low voltage grid to ensure safe, reliable, efficient and cost effective delivery of power to our customers.

• Assist Project Team to provide expertise, oversight and technical input on multi-functional projects and initiatives.

• Manage the technical challenges encountered with the integration of new ADS/DMS, OMS and EMS on the Hydro One Distribution system

• Assist in other duties of the ISOC as workload and priorities dictate.

Managerial Accountabilities:

Manage departmental accountabilities and achieve results by:

• Being accountable for the output of others.

• Set the appropriate context for staff (operating strategies and policies, accountabilities, tasks, business plans and work programs, compliance and performance targets, exceptions for continuous improvement, etc.).

• Set an effective framework of policies and procedures for the work of the unit.

• Creating and fostering a highly engaged and productive team of professionals.

• Establish a two-way working relationship with staff to solicit their opinions related to potential changes affecting their work and continuous improvement opportunities. Ensure staff have the appropriate skills, knowledge and training required to be effective and productive in their respective roles. In particular, staff must be effective in communicating and developing effective relationships with customers.

• Assess staff capability to do the required work, now and in the future.

• Conduct effectiveness reviews on direct reports to build relationships and trust, and to improve effectiveness.

• Mentor and counsel staff-once-removed.

• Providing leadership to staff to ensure effective team collaboration and commitment to organizational, divisional and departmental goals and objectives.

• Translate Hydro One and System Operations goals and objectives into a direction which guides the operation of the business and moves forward to Best in Class practices.

• Effectively communicate the direction, priorities and expectations to staff.

• Develop and implement performance targets and measures with staff to achieve business objectives.

• Define specific tasks for staff who are required to achieve desired results and/or to accommodate changes required within the business operations.

• Establish and maintain a sound business relationship with bargaining units focused on common business objectives.

• Communicate expectations regarding the collateral relationship among staff.

• Provide staff with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health.

• Provide a work environment and facilities where health and safety incidents are minimized.

• Provide a work environment that supports corporate Code of Conduct, values diversity, and is free from harassment.

• Know and ensure staff comply with all legal and regulatory requirements, corporate, business unit and local procedures, and generally accepted practices, relating to their work.

• Demonstrating stewardship of the assets and resources.

• Demonstrating flexible and cooperative operational relationships with large customers.

• Ensure every reasonable precaution is taken for the protection of staff, the environment and the assets.

• Provide for the security of human and physical resources, including information.

Demonstrated Management Skills:

• Achievement Motivation – concern for working well or for competing against a standard of excellence.

• Client-Service Orientation – desire to help or serve others, to meet their needs.

• Developing Others – take action to foster the long-term learning or development of others.

• Impact and Influence – able to persuade, convince, influence or impress others.

• Strategic Business Thinking - ability to apply technical knowledge and experience to making management decisions for achieving business objectives.

• Team Leadership – ability to take a role as leader of a team or other group.

• Team Work – able to work with others as part of a team, as opposed to working separately or competitively.

Selection Criteria Essential Knowledge:

• Requires knowledge of the lifecyle of Transmission and Distribution Projects and familarity with key interfaces witin the process.

• Requires knowledge of electrical theory related to operating transmission/distribution power systems and equipment.

• Requires knowledge of business practices to develop and monitor the budget and to provide costing estimates and specifications on a variety of projects.

• Requires knowledge of Hydro One Safety rules as well as strong knowledge of OH &S Act and Regulations.

• Required to have a working knowledge of Project Management and testing phase methodology.

• Demonstrate understanding of Operating policies and procedures.

• Ability to develop and maintain cooperative working relationships with both internal and external customers/vendors.

Essential Experience:

• Requires experience with internal and external industry/customer groups.

• Requires demonstrated awareness and flexibility towards customer issues

• Requires 10 - 12 years related experience with demonstrated progressive supervisory experience or equivalent.

Essential Competencies:

• Requires excellent verbal and written communication skills to ensure effective communication with staff and the preparation of reports.

• Requires familiarity of the Ontario Electricity Market structure.

• Requires familiarity with the Power Workers Union and Society collective agreements.

Hydro One employees, you can apply online via the Careers module in Success Factors. To access Success Factors, click on the Talent Management link in the Applications drop-down menu on the HydroNet site. Otherwise, if you do not have Hydro One computer access, forward your application to Careers@HydroOne.com. In the event you are experiencing difficulties applying to this job please visit myHR.

"Employer of the year 2025"

Deadline: March 24, 2025

Questions about the posting should be directed to the hiring manager. If you are selected for an interview or further evaluation and require special accommodations, please speak with the hiring manager.

NOTE: An Employee who is the successful applicant to a vacancy that results in a move between the Hydro One companies (Hydro One Networks, Hydro One Telecom and Hydro One Remotes) will have his/her EI and CPP deductions restarted. If as a result of the restart of these deductions the employee over contributes to EI and/or CPP, the employee will be eligible for a refund of the over contribution through their personal income tax return. For further details, please contact the HR Support Centre.