Disability Management Consultant

51305 - To Be Determined - Rotation 18 months

Hiring salary range: $70,040 - $90,640 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly  1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Support the Manager – Health & Wellness in implementing the goals/objectives/strategies of the Health & Wellness Department by providing effective guidance and advice related to all Disability Management programs and services to internal and external parties; specifically, WSIB Reporting and Case Management, Sick Leave (Short Term Disability) and Long-Term Disability. The role operates under a Hybrid Work Model combining in-office and remote work.

General Accountabilities:

Through their relationship with the Manager, achieving the corporate strategies, performance targets, continuous improvement and demonstrating core values while adhering to applicable legislation, policies, accountabilities, and budgets related to Disability Management by providing the following:

• Provide advice, guidance and assistance on Disability Management and Income Protection programs to the various Lines of Business by ensuring accuracy, consistency and financial accountability. 
• This includes providing direction with respect to accurate reporting, supporting "early and safe return to work" and claims management for; WSIB claims, sick leave absences and long-term disability (LTD) while adhering to the various legislative requirements, collective agreements, privacy and human rights legislation.
• Assist Managers with preparation of forms, letters, offers of work, and other correspondence through the course of managing applicable disability claims processes.
• Assist in the design, development and implementation of objectives, strategies and programs to support disability management at Hydro One. Disability Management services include training, program development, process improvements, Return to Work practices, leadership development, and dispute resolution.
• Formulate strategies to minimize financial impacts of disability to the business.  Utilize qualitative and quantitative measures to illustrate cost-benefit analysis.  Monitor and analyze disability costs to limit exposure for the business.
• Review and respond to legislative changes that have an impact on Disability Management.  This includes keeping abreast of changes in Disability Management trends, issues, legislation, industry developments, government policy and regulatory changes.
• Interface with external agencies, service providers and consultants.
• Attend and deliver workshops/training to enhance service delivery.
• Prepare, participate or attend as a resource to internal and external dispute resolution proceedings i.e. WSIB Appeals, Workplace Safety and Insurance Appeals Tribunal (WSIAT), internal grievances, mediations, etc.
• Interact with key stakeholders to resolve controversial issues of mutual concern.
• Contribute to the development of a strong disability management team through peer support, information sharing, and skill upgrading.

Selection Criteria

Technical Knowledge:

• Prior experience in WSIB Reporting and Claims Management, Sick Leave Management, and/or Long-Term Disability management is an asset (minimum 4-years’ experience preferred).
• Sound knowledge and understanding of legislation, collective agreements, disability management concepts, benefits provisions, Disability Insurance Plans, and occupational health as they relate to Disability Management.
• Experience working in an Unionized environment
• Understanding and use of applicable computer programs (i.e. SAP, Service Now, Cority, or other computer-based HR and Occupational Health System(s). Familiarity and understanding of WSIB Online Services. Proficiency in Microsoft 365 and associated programs (Outlook, Word, Teams, Excel, PowerPoint).
• Superior oral and written communication skills and excellent presentation skills.

Education:

• Four-year university degree in Kinesiology, or related discipline, and/or college diploma in a related field
• Two or more years of work experience in Human Resources or Disability-related department; with focus on WSIB reporting and case management.
• Additional Certification preferred: National Institute Disability Management and Research (NIDMAR) Certified Return to Work Coordinator (CRTWC) and/or NIDMAR, Certified Disability Management Professional (CDMP).

Demonstrated Management Skills:

• Analytical thinking – ability to understand a situation by segmenting and tracing implications step by step.
• Client /Service Orientation – desire to help or serve others, to meet their needs.
• Impact and Influence – able to persuade, convince, influence or impress others.
• Initiative – acts, proactively doing things and not simply thinking about future actions.
• Information seeking – ability to acquire information relevant to the achievement of valued goals.
• Listening, Understanding and Responding – ability to listen, understand and respond appropriately when interacting with individuals and groups.

• Strategic business thinking - ability to apply their technical knowledge and experience to making management decisions for achieving business objectives.
• Teamwork – able to collaborate with all parties to develop a positive working relationship based upon mutual respect, trust and confidence.
• Interpretation and Application – ability to interpret plan and policy language, and to apply language to case specific circumstances.

Possible Location: TBD (Southern Ontario; GTA, Barrie, Burlington, Orangeville)

Notes:

• May require regular travel and overnight stays.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: March 2, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LIHYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.