Programs Process Specialist

51527 - To Be Determined - Temporary - 24 Months 

Hiring salary range: $3,952.00 - $5,646.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Identify, plan, organize and monitor requirements and processes for activities requiring completion by various work groups to ensure efficient and effective completion in accordance with Service Level Agreements, Contracts or client’s needs.

Carry out assigned projects, and participate in teams engaged in the development and integration of effective business processes, projects audits and estimates congruent with the competitive needs and fully leveraging the capabilities of the embedded work management software tools - including process enhancements using MS Power Platform.

Job Description: 

1. Monitor, evaluate, and recommend changes and best practices to ensure efficient and effective completion of assigned work programs or processes.
2. Identify, plan, organize, document and monitor requirements and processes for activities requiring completion by various work groups, to ensure delivery of service as agreed.
3. Contribute to the interpretation and assessment of the organizational performance as it relates to the execution of work programs, paying particular attention to the effectiveness of business processes, and in particular the Continuous Improvement Model (CIM) and the penetration and successful adaptation of allied software tools and data systems.
4. Produce or oversee the development of the communication and training requirements relating to a wide variety of business operations processes and related subjects, and make presentations associated with the technical and operational processes affected.
5. Compile and review information and estimates on distribution and transmission work. Evaluate the complete package, identify and recommend potential changes to improve the final package including prices and service levels.
6. Provide advice and recommendations on Network Services capabilities on price, service levels, processes and other deliverables as part of negotiation of Service Level Agreements or Contracts. 
7. Identify potential items, programs or processes requiring audit and develop standards and specifications to ensure reasonable compliance against standards or processes. Perform compliance audits on programs/processes. Assist in process benchmarking and identify potential best practices to improve assigned processes.
8. Exercise limited or periodic supervision over staff assigned to assist/contribute to specific studies or projects.
9. Perform other duties as required.

Education

• Requires a sound knowledge of the theories and principles relating to business methods, processes, and operations, including change management techniques to ensure programs and processes are administered in an effective and efficient manner.
• Requires knowledge of electrical fundamentals, network theory, power systems and apparatus.
• Requires knowledge of the distribution business to understand technical and customer related issues.
• Requires effective oral and written communication skills in English, to effectively prepare clear, concise correspondence, procedures and processes and to be able to discuss program requirements and associated negotiations with others.
• Requires knowledge of technical writing for the preparation of standards and specifications and to interpret Service Level Agreements or contracts or to prepare effective reports.
• Requires knowledge of statistical and estimating principles to apply and understand cost control operations related to the preparation, or evaluation of estimates.
• Requires knowledge of computer systems, software and analytical techniques to carry out analytical studies related to assigned work processes of the distribution business.
• This knowledge is considered to be normally acquired through the completion of 4 years of University training in the appropriate subjects (Grade XII plus 5 years).

Experience

• Requires experience in negotiation practices to have developed issue resolution techniques pertaining to Service Level Agreements or Contracts.
• Requires experience working independently and on a team to competently handle conflicting priorities while adhering to stringent deadlines and maintaining strong working relationships.
• Requires experience with various computer systems and software to select and utilize the most effective for data compilation as it relates to distribution work.
• Requires practical knowledge of the daily technical and operational processes of head office and the field organization to understand technical aspects of the job and customer related issues including applicable policies, practices, pricing and assigned work processes.
• Requires experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.
• Requires experience in developing and delivering presentations/training.
• Requires an understanding of the asset management business model.
• A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: May 4th, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID 

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.