Business Process Analyst

51702 - Toronto - Regular  

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Provide recommendations to the division on business process integration and associated improvement programs. Participate in the development and maintenance of business process integration programs and associated methods and documentation.

Job Description: 

• Provide recommendations to the division on business process integration, governance and continuous improvement initiatives. Participate in the development and maintenance of project delivery processes, associated methods, standards and documentation. Work with internal departments, customer groups and stakeholders to support consistent and efficient project execution and process integration.
• Participate in the development and coordination of methods, processes and governance frameworks which govern how projects are planned, executed and monitored. Promote the value of these programs as contributors to key effectiveness areas within the business unit strategic framework.
• Initiate and participate in formal business assessments through involvement in identifying specific needs, determining resources and involvement in selection of appropriate qualified consultants. Prepare the Project Execution Plan (PEP) ensuring alignment with divisional requirements and governance expectations. Coordinate the work efforts to project delivery and recommend acceptance or refinement of proposed solutions.
• Participate in critical reviews and audits of management and business processes. Participate in the development and promote business improvement plans, ensuring engagement from the line organization.  Initiate interviews, evaluate proposals, and analyze opportunities to imporove project delivery efficiency, integration and performance.  Prepare reports and presentations identifying priority improvment areas and measurable outcomes.
• Ensure the department business improvement plans are consistent with the divisional strategy.  Confirm that improvement efforts support consistent project delivery, performance targets, and strategic objectives. 
• Facilitate the identification of priority opportunities for process optimization and efficiency improvements. Support the development and implementation of improvement plans using data-driven analysis, standardization, and best practices aligned with industrial engineering principles.
• Participate in the monitoring, measurement, and evaluation of project processes and improvement initiatives to assess effectiveness, performance, and sustainability of outcomes.  
• Keep abreast of developments in business process analysis, project governance, continuous improvement methodologies, and industrial engineering practices. Maintain communication with internal teams, external organizations, and industry groups. 
• Participate in the development and coordination of initiatives to address training and capability development needs in project process analysis, governance, and continuous improvement tools and methods. 
• Participate in cross-functional discussions, teams, and committees within the organization and with external stakeholders on matters related to project delivery, governance, and process optimization. 
• Perform other duties as required. 

Education:

• Requires a knowledge of the principles of business methods, business processes, procedure development, organizational structure, change management and the practical application of these principles to ensure effective and efficient program implementation.
• Requires this knowledge to provide effective expertise and application of human and financial resources, and to be aware of their influences and limitations in relation to business process improvement and integration programs.
• Requires knowledge of English, both in orally and written form, to effectively prepare concise, clearly understandable reviews, presentations, correspondence, process descriptions, procedures, guides and reports, and to discuss philosophy and requirements with others both internally and externally to the corporation.
• This knowledge is considered to be normally acquired either through the successful completion of 4 years University in business administration or a related field or by having the equivalent level of education.

Experience:

• Requires experience in the areas of planning, organization, and change management associated with business improvement initiatives and strategic and quality programming.
• Requires familiarity with business process improvement policies, principles, methods, procedures, standards, measures and communication systems. Requires familiarity of various departments, their areas of responsibility, contacts, sources of information, etc, in order to recommend an appropriate direction and to ensure that the business process integration programs meet business unit and divisional requirements.
• A period of over 4 years and up to and including 6 years is considered necessary to gain this experience. 

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: June 8, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.