Human Resources Assistant

51434 - Rotation  12 months

Job Function:

As a member of the HR Support Centre team,  you will provide inquiry and transactional support to our regular employees, managers and retirees on employment related matters such as hiring, employee entitlements, benefits, pension, compensation and HR policies and procedures, through multi-channel (telephony, self-serve portal, mobile app, ServiceNow) and in a fast paced environment.

General Accountabilities:

Your job duties will include: 

• Provide consistent, timely, and accurate response to employees, managers and retirees’ inquiries in accordance with plan rules, corporate policies, and provisions of the collective agreements via multi-channel case management tool. 
• Provide consistent, timely, and accurate processing of all transactional HR services via multi-channel case management tool. 
• Participate in special assignments and audits for the collection of data and information to support Human Resources programs and initiatives

Selection Criteria:

• HR Certificate, Diploma or Bachelor degree in Business or related field
• 2 years of relevant work experience in a corporate environment- ideally in HR, Customer Service or a Call Centre
• Previous administrative experience, including responding to emails, answering telephone calls, addressing inquiries, drafting, reviewing legal/HR documents, ensuring compliance with HR and Union policies, experience handling sensitive and confidential information
• Strong interpersonal skills, customer-service oriented, solutions-focused and a positive attitude
• Advanced computer skills including facility with MS Office Word, Excel, and Power Point (Access an asset), Previous experience with SAP, SuccessFactors, and Service Now platforms would be an asset
• Demonstrated time management and organizational skills; ability to handle a high-volume workload while effectively changing priorities in a fast-paced environment that involves managing tight deadlines
• Demonstrated attention to detail/accuracy/thoroughness
• Excellent demonstrated verbal and written communication skills
• Having worked in a unionized environment will be considered an Asset
• Work well independently as well as on a team and demonstrate initiative

Hydro One employees, you can apply online via the Careers module in Success Factors. To access Success Factors, click on the Talent Management link in the Applications drop-down menu on the HydroNet site. Otherwise, if you do not have Hydro One computer access, forward your application to Careers@HydroOne.com. In the event you are experiencing difficulties applying to this job please visit myHR.

"Employer of the year 2026"

Deadline: May 4, 2026

Questions about the posting should be directed to the hiring manager. If you are selected for an interview or further evaluation and require special accommodations please speak with the hiring manager.

Hiring Manager/Interviewer: Justin Honkawa

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

NOTE: An Employee who is the successful applicant to a vacancy that results in a move between the Hydro One companies (Hydro One Networks, Hydro One Telecom and Hydro One Remotes) will have his/her EI and CPP deductions restarted. If as a result of the restart of these deductions the employee over contributes to EI and/or CPP, the employee will be eligible for a refund of the over contribution through their personal income tax return. For further details, please contact the HR Support Centre.