Indigenous Programs Process Analyst

51423 - Toronto - Rotation 18 months 

Hiring salary range: 1,739 - 2,336/ Weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Collect and analyze information related to service level agreements, contracts or processes. Assist with compiling and reviewing information and estimates on distribution and transmission work. Assist with business process development needs, and participate in the provision of liaison and project integration. Provide advice and direction on processes related to service level agreements and contracts. 

Job Description:

1. Develop and document and/or utilize systems and processes for the collecting, analyzing, presenting and reporting of information and estimates related to processes, service levels, contracts and accomplishments.

2. Assist in discussions, problem solving and issue resolution regarding process changes, negotiation, implementation and ongoing work performance of Service Level Agreements, Contracts or Processes.

3. Participate in interpretation and assessment of organizational performance as it relates to the execution of work programs, paying particular attention to the effectiveness of business processes, and the penetration and successful adaptation of software tools and data systems.

4. Provide advice and direction on service level agreements, contracts, processes and related activities and assist with audits to ensure compliance.

5. Assist in the development of the communication requirements relating to wide variety of business operations processes and related subjects making presentations to various audiences associated with technical and operational processes affected.

6. Perform other duties as required 

Education :

• Requires a knowledge of Service Level Agreements or Contracts and analytical techniques to be able to analyze the associated information and provide advice and direction to Network Services staff.
• Requires a knowledge of estimating principles to be able to provide assistance with compiling and reviewing estimates pertaining to negotiating activities associated with distribution and transmission work.
• Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including change management techniques and the computerized applications associated with a modern business environment.
• Requires a knowledge of computerized information systems and business administration to be able to develop and/or utilize systems and processes for analyzing, presenting and reporting information.
• Requires a sound knowledge of technical terms used in the distribution business.
• Requires a proficient knowledge of English including written and verbal communication skills to be able to effectively prepare written correspondence, assist in discussions, interact with customers and deliver presentations.
• This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

Experience :

• Requires experience in the distribution/transmission business to have acquired an understanding of the technical aspects of the job, policies, practices, systems and processes.
• Requires some practical knowledge of the daily technical and operational processes of both the head office and field organization.
• Requires experience in negotiation practices to have developed issue resolution techniques pertaining to Service Level Agreements or contracts.
• Requires experience in working effectively with a wide range of people as well as the ability to work independently.
• Requires experience handling multiple tasks while adhering to stringent deadlines.
• Requires some experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.
• A period of over 4 years and up to and including 6 years is considered necessary to gain this experience. 

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: April 8, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.