Internal Communications Coordinator

51264 - Toronto - Rotation 12 Months 

Hiring salary range: $3,478.00 - $4,970.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist draft, develop and implement internal (employee-facing) and social media communications materials and programs. Collaborate with various Lines of Business to draft and edit employee-facing and social media communications in line with the company's key messages and overarching business and communications objectives. Provide support and assistance to the media relations team as required Job Description: The incumbent is responsible for assisting with and providing support in the development and implementation of internal (employee-facing) communications materials and programs, as well as proactive and reactive (community management) communications on the company's social media channels, with some media relations duties.

General accountabilities

1. Participate in the planning, developing and implementation of employee communications, social media plans, and strategies in support of corporately stated objectives to address stakeholder and employee needs.
2. Assist with the development of materials for corporate communications activities and speeches. Provide support for social media campaigns, media relations and employee events to promote employee engagement and address business issues.
3. Coordinate with various Lines of Business in corporate communications activities and events.
4. Participate and assist with the planning, organizing and execution of corporate events such as the President and CEO's quarterly webcasts, Day of Mourning webcast, Health and Safety Champion Awards celebration, International Women's Day event, etc.
5. Provide communications support by drafting email communications on their behalf, drafting speaking notes, and developing briefing packages.
6. Under the direction of the Supervisor, conduct interviews and compose articles for internal communication platforms including HydroNet and Between the Lines. Assist the senior editorial writer in editing communications submitted to the internal communications department such as employee emails, news items, intranet articles, creative materials, etc.
7. Coordinate logistics for internal, media, and/or social media video projects such as on-camera interviews and video shoots.
8. Serve as a liaison between the graphic artist and internal contacts to produce creative materials
9. Assist develop engaging content for Hydro One's social media platforms which include Facebook, Twitter and Instagram. Provide recommendations on how to strategically channel communication plan content in order to best leverage news items and stories.
10. Community manage all three social platforms to respond to questions and comments using appropriate key messaging in a timely manner. Compile social media metrics and recommendations to develop status reports for senior management.
11. Support the media relations function by periodically fielding calls from the media line and directing reporters to the media relations team or the Director of Communications.
12. Participate in on-call media relations and social media duties during level rise and storm events or when dealing with reputational issues. These include fielding calls and questions from reporters and customers to be redirected to the Director of Communications and/or the media relations team. On-call duties for issues that arise on social media after regular business hours as identified in the terms of use may be required.
13. Assembling and distributing the daily media summary and various monthly and quarterly reports.
14. Perform other duties as required.

Selection Criteria:

Education:

• Requires knowledge of corporate communications, public relations and/or journalism. This knowledge is considered to be normally acquired through the completion of 4 years of university training (Grade XII plus 4 years) and post-graduate college or university studies.

Experience:

• Requires at least three years' experience in a business communications environment producing various forms of communications materials.
• Requires strong written and verbal communication skills to be able to draft material for the team geared towards various audiences.
• Requires experience in the public communications field to understand the roles of various external agencies, pressure groups, and political parties that influence Hydro One activities.
• Requires experience and familiarity with multiple social media channels to differentiate each one's advantages and leverage each channel to communicate important corporate messages. 

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: February 17, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.