Manager, Continuous Improvement & Process Optimization

Description: 

This role will oversee the Continuous Improvement and Process Optimization accountabilities of the Capital Delivery Model (CDM) Centre of Excellence within Capital Portfolio Delivery.  These accountabilities include: maintaining existing documentation, ongoing enhancements to the Project Delivery Model, and day-to-day support across the company on all matters relating to Project Delivery Model processes.

General Accountabilities:

• Supervise staff engaged in the sustainment of the capital delivery model processes, including process optimization and process adherence
• Plan, schedule, organize and assign work to ensure that quality and accuracy of work is maintained and on schedule.
• Provide advice, guidance, and direction to staff in the resolution of work-related problems, as well as provide clear expectations and performance measures.
• Provide leadership through demonstration and response to staff requirements to achieve targets, plans, strategies, and quality objectives to deliver service levels.
• Provide oversight on external management consultants that are engaged in the delivery of continuous improvement enhancements and ensure that quality and timeliness of work is maintained.
• Make effective recommendations on human resource issues, including career coaching, promotions, transfers, pay, hiring, and disciplinary action, etc.
• Provide advice and guidance to all levels of the organization on how to best apply the capital delivery model to different types of projects.
• Define objectives, perform tasks, and produce deliverables critical to the support and success of the project delivery model and its underlying processes and practices.
• Contribute to the development of policies, procedures, and strategies as it relates to capital project delivery.
• Reporting regularly on the status of the continuous improvement roadmap and the adoption of the project delivery model.
• Assess staff capability to do the required work and provide appropriate coaching and guidance to enable growth over time.
• Conduct personal effectiveness reviews of subordinates to build relationships and trust, and to improve effectiveness.
• Set an effective framework of policies and procedures for the work of the unit.
• Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit.
• Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.
• Develop and maintain a highly engaged, diverse team that is focused on safely and effectively supporting the delivery of the capital work program.
• Perform other duties as required.
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Selection Criteria:

• Requires a knowledge of business administration and project management processes and practices
• Requires knowledge of Transmission and Distribution systems
• Requires strong communication skills in order to lead a team effectively, negotiate with internal and external stakeholders, and report on the status of projects within the portfolio.
• Requires relevant experience in business process design.
• Requires relevant experience facilitating large meetings and building alignment with stakeholders on the desired outcome. 
• Familiar with the practices and processes of capital project delivery
• Familiar with organizational change management concepts
• Manage multiple continuous improvement enhancements and effectively lead and facilitate teams consistent with the goals and philosophies of the division.
• Requires experience in handling concerns and dealing with internal and external stakeholders.
• Requires a strong customer service mindset.
• Requires strong communication skills and an ability to communicate effectively to all levels of the organization, from the working level to the executive leadership team.
• Requires experience in the coaching and mentoring of staff, experience in promoting and developing a strong culture of collaboration with staff and peers.
• Requires experience in carrying out the broad scope of administrative responsibilities associated with monitoring, coordinating, and controlling the work activities of staff.