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Manager, System Architect Infrastructure

Date: Mar 30, 2021

Location: Toronto, ON, CA

Company: Hydro One Networks Inc

40501 - Toronto - Regular - Ongoing 


Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly  1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!


Support POD family by managing (i.e. evaluating requirements, identifying issues and drivers, setting strategy, evaluating options, developing and providing ongoing sustainment of integrated solutions) the major software systems and contributing to: (a) achievement of corporate performance targets (b) compliance with regulatory requirements and industry standards (c) fulfillment of customer expectations (d) workers and public safety and (e) efficiency of the Ontario electricity system. This includes tracking industry trends, collaborating with the IESO, NPCC, NERC, internal partners, and suppliers, assessing system events for lessons learned and implementing processes and systems to ensure compliance with market rules and ongoing regulatory readiness.

General Accountabilities

  • POD family in work planning, resource planning, setting department vision and strategy. Provide governance oversight in the performance of IT investment on enterprise business values.
  • Represent the POD family to collaborate with Hydro One LOBs in addressing their business and service requirements.
  • Provide direction and input to the strategic business planning process.


Specific Accountabilities

  • Provide leadership and strategic direction relating to systems architecture and POD family system improvement opportunities. The position will work with senior management and Hydro One Lines of Business to identify corrective actions and identify areas for improvement. Develop the strategy for what will be presented to the OEB and prepare required evidence.
  • Manage a group of solution architecture specialists, to develop technology solutions related to the enterprise application landscape leveraging ISD and POD family assets to their full potential. Provide strategic advice and collaborate with other architecture team members as well as staff throughout the company in the execution of system architecture activities. Collaborate with the enterprise architecture group and Centers of Excellence to identify and implement technical solutions.
  • Provide strategic direction in collaboration with other departments, internal and external stakeholders in the execution of system architecture activities.
  • Manage external Consultants and contract Service Providers.
  • Collaborate and provide a leadership role in vendor user groups and develop relationships with other utilities to improve upon our utilization of the power system applications and assets and to keep abreast of industry trends and practices.
  • Communicate at executive level to link Systems Architecture opportunities with the enterprise's strategic goals. Work collaboratively with other system architecture managers in execution of system architecture activities and identify opportunities for improvement, monitor and enforce compliance with corporate policies and standards throughout Hydro One, make recommendations to senior management and oversee the implementation of the improvement initiatives.
  • Work collaborate to develop and maintain the five year work and resource plan for System Architecture & Infrastructure.
  • Ensure the staffing strategy for the long term sustainment of the high expertise resources required within the Corporate POD family.
  • Provide leadership and strategic direction to staff engaged in the development and implementation of complex projects and processes to develop and maintain the network analysis applications used for the real-time operation and monitoring of the Corporate POD family.
  • Plan, schedule and assign the work with instructions, provide advice and guidance and check the work to maintain quality, accuracy and productivity. Select an optimum course of action and make recommendations to supervisor where any highly unusual operating expense or amount of staff is involved and alternative solutions are available. Identify and administer budget for the section, including cost control.
  • Ensure the core systems at the POD family are maintained to required levels of reliability.
  • Manage and develop the settings of asset management strategies to ensure best advantage will be harvested from existing and emerging operating facility and tool technologies.
  • Integrate corporate objectives and strategies with regulatory requirements and technology trends to evaluate options and set strategies for the evolution and maintenance of the system software.
  • Work collaboratively with the key stakeholders to integrate diverse requests for operating tool functionalities relative to strategies and objectives, evaluate options and synthesize optimal specifications and timely plans for enhancements to the POD family eco-system.
  • Develop and provide budgetary and class A estimates for solutions and tools alternatives for business planning and work programming consideration.
  • Be responsible for worker safety, Hydro One asset integrity, customer security and power system reliability.
  • Represent Hydro One on committees and task forces of external authorities (e.g. IESO, NPCC, NERC) in order to influence in favour of Hydro One’s interests, the setting of various standards and requirements related to Transmission control facilities.
  • Negotiate with and influence Suppliers to align their business priorities, development directions and support practices to meet the present needs of Hydro One align with Hydro One’s future requirements
  • Provide strategic direction in collaboration with other areas of ISG, Lines of Business and Inergi in the execution of system architecture activities.          
  • Conduct service and performance reviews, Carry out Contract Management and monitor compliance for one or more of services received from an external service provider
  • Participate in the definition of strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures
  • Perform Invoice/Charges Review

Managerial Accountabilities:

  • Provide leadership and sponsorship in key organizational initiatives
  • Manage the financial performance of the service management unit in accordance to the Hydro One investment framework
  • Manage career development of subordinates in: goals alignment, performance target set up and review, training plans establishment
  • Provide other managerial and administrative duties as required

Selection Criteria
Technical Knowledge:

  • BA or BSc in Computer Science, Engineering
  • At least 10 years of experience in IT
  • Experience managing IT services, either as a service recipient or service delivery
  • At least 3 years’ of experience leading DevOps team including hands-on continuous integration/deployment
  • Experience designing and developing enterprise grade applications in the cloud
  • Experience with system integrations utilizing Service Oriented Architecture and containerization


Demonstrated Management Skills:

  • Relevant experience in the governance and management of Service Level policy
  • Relevant experience in the ITIL framework and other IT standard of best practices
  • Experience in financial management and control
  • Strong communication skills in Service Management Processes to business
  • Ability to assess enterprise risk with proper recommendation in remediation
  • Ability to persuade, convince, influence behavior
  • Ability to lead and work in a multi-team environment and drive completion of deliverables
  • Information seeking – ability to acquire information relevant to the achievement of valued goals
  • Strategic business thinking - ability to apply technical knowledge and experience to making management decisions for achieving business objectives
  • Team leadership – ability to take a role as leader of a team or other group

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2020.


Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.


Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: January 11, 2021.



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