Process Improvement Coordinator

51878 - Toronto - Regular Not Applicable/Optional 

Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Description:

As a member of the Program Planning & Delivery team, the Advisor, Delivery Enablement & Communications supports the successful delivery of Security & Infrastructure initiatives through cross-functional coordination, stakeholder engagement, governance support, and strategic communications. Leveraging an understanding of cybersecurity and infrastructure environments, the role serves as a key liaison between technical teams, project managers, and leadership, helping ensure initiatives remain aligned, informed, and positioned for successful delivery.

Key Accountabilities

Delivery Enablement

• Support coordination of portfolio and program delivery activities.
• Facilitate cross-functional planning and dependency management.
• Maintain portfolio standards, templates, and operating procedures.
• Support implementation of process improvements and lessons learned.

Communications & Stakeholder Engagement

• Develop communication plans and stakeholder engagement materials.
• Prepare executive presentations, status reports, and briefing notes.
• Coordinate communications related to key portfolio activities and milestones.

Governance Support

• Coordinate governance meetings and action tracking.
• Support reporting and documentation activities.
• Ensure decisions, risks, and actions are captured and communicated appropriately.

Selection Criteria:

Education

• Post-secondary education in Business, Communications, Information Technology, Cybersecurity, or a related discipline is preferred. Candidates with an equivalent
• combination of education, training, and relevant work experience will also be considered.

Experience

• 5+ years of experience supporting program delivery, project coordination, portfolio management, communications, or business operations.
• Experience working within cybersecurity, infrastructure, technology operations, digital transformation, or related technology environments.
• Experience preparing executive-level presentations, communications, and briefing materials.
• Experience supporting cross-functional teams and managing stakeholder relationships across technical and business groups.

Knowledge & Skills

• Strong written, verbal, presentation, and stakeholder communication skills.
• Working knowledge of cybersecurity and/or infrastructure concepts, technologies, operational processes, and delivery practices.
• Ability to communicate effectively with technical subject matter experts and translate complex technical information into concise business-focused communications.
• Understanding of technology program and project delivery methodologies, governance practices, and portfolio management principles.
• Strong organizational, facilitation, and coordination skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: July 27, 2026 

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.