Senior Settlement Analyst

50247 - Regular  

Job Function:

Review settlement supporting functions regarding customers and generators. Set up customers and generators for wholesale settlements or retail billings and embedded generator payments using totalization tables and other systems and databases as required. Implement and maintain customer account/meter data relationship in the load data management database. Respond to customer inquiries regarding contract process, billing and payment matters and other Hydro One’s initiatives and customer requests to modify existing accounts and services.

Job Description:

• Review the setup or revision of wholesale settlements or retail billings or generator payments for customers and generators. Prepare IESO energy/transmission totalization tables associated with wholesale settlements. Prepare retail totalization tables for retail billing and generation payments. Review the setup of settlements information in other systems and databases.

• Coordinate with IESO, external MSPs and internally with Engineering & Construction Services regarding the submission of transmission tariff list, wholesale totalization tables and required IESO forms and documents. Coordinate with Meter Data Services, Inergi Settlements and Business Customer Centre to gain acceptance of new proposals consistent with guidelines set out by the regulator or to solve legacy problems. Issues may become controversial when balancing the Company needs against billing production system constraints.

• Keep abreast of OEB Transmission and Distribution System Codes, Retail Settlement Code, IESO Market Rules and OPA Program Rules.

• Assist Supervisor with the development of business processes and procedures required to ensure the integrity of settlements functions including compliance with OEB Codes, Transmission and Distribution licenses and rate orders and IESO Market Rules and OPA Program Rules.

• Provide support regarding settlements functions in relation to transmission and distribution connectivity, revenue metering, asset and customer policies, customer services, the application of tariffs.

• Review estimated data for wholesale and retail meters.

• Coordinate with Inergi settlement, MSP/MDS, field staff and other LDC to identify, investigate and settle short term load transfer and long term load transfers.

• Review and assist Supervisor with implementing and maintaining customer account/meter data relationship in load data management database.

• Handle escalated customer enquires regarding billing and payment issues, including process issues with 3rd parties such as the IESO and OPA as well as other Hydro One’s initiatives. Review on customer requests to modify existing accounts and services. Respond to customers in a timely manner.

• Review customer and generator end-to-end (setup to billing) connection process.

• Review and advise regarding audits to ensure billing parameters such as (rate class, total loss application including transformer loss allowance/adjustments and transformer ownership), have been correctly applied and reflected in the subsequent bill to the customer. Forward discrepancies identified to senior staff.

• Exchange information with outside organizations such as OPA, IESO, 3rd party MSP, service providers. Work with customers regarding billing inquiries.

• Perform other duties as required

Education:

• Requires knowledge of business administration, economics, project management and engineering to contribute to the development and implementation of transmission and distribution billing and settlement business processes.

• Requires a good knowledge of English, written and oral presentation skills to communicate effectively.

• This knowledge is considered to be normally acquired either in a four-year university education in an appropriate engineering field or the equivalent level of education.

Experience:

• Requires experience with various aspects of the transmission and distribution systems and utility service practices to understand business objectives and approach to the wholesale and retail settlements in the electricity market. Requires experience in billing and settlement functions and processes including contributing to the development of such processes, monitoring, identifying process issues and gaps and developing solutions to specific problems.

• Requires experience in the areas of load data analysis, customer service & planning to contribute to the integrated business plans, business strategies and objectives.

• Requires experience to be familiar with the needs and issues of load and/or generator customers and to provide cost effective solutions consistent with the changing Ontario Energy Board (OEB) regulatory and licensing requirements and Independent Electricity System Operator (IESO) market rules.

• Requires experience with the organization structure, with an understanding of the roles and accountabilities of other internal business units with respect to billing and settlements processes.

• Requires an understanding of the specific initiatives of the business unit.

• Requires experience to understand the billing/settlements systems (CSS, MV-90, MV-Star, MV-PBS), tariff design and implementation of OEB rate orders in relation to billing & settlements systems.

• Requires experience to be familiar with Hydro One Networks' practices of managing customer service issues.

• A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

Hydro One employees, you can apply online via the Careers module in Success Factors. To access Success Factors, click on the Talent Management link in the Applications drop-down menu on the HydroNet site. Otherwise, if you do not have Hydro One computer access, forward your application to Careers@HydroOne.com. In the event you are experiencing difficulties applying to this job please visit myHR.

Deadline: March 17, 2025

NOTE: An Employee who is the successful applicant to a vacancy that results in a move between the Hydro One companies (Hydro One Networks, Hydro One Telecom and Hydro One Remotes) will have his/her EI and CPP deductions restarted. If as a result of the restart of these deductions the employee over contributes to EI and/or CPP, the employee will be eligible for a refund of the over contribution through their personal income tax return. For further details, please contact the HR Support Centre.