Settlement Analyst

Date: May 23, 2023

Location: Toronto, ON, CA

Company: Hydro One Networks Inc

46890 - Toronto - Regular -  

Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes.  Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!

General Accountabilities:

  • Support the settlement functions regarding customers and generators. Set up customers for wholesale settlement or retail billing and embedded generator payments using totalization tables, Itron Enterprise Edition (IEE), SAP and other systems/ databases as required
  • Implement and maintain customer account/meter data relationship in SAP and IEE. Respond to customer enquiries regarding contract process, billing and payment matters and other Hydro One’s initiatives and customer requests to modify existing accounts and services.


Responsibilities include:

  • Setup or revise wholesale settlements or retail billings or generator payments for customers and generators. Assist with the preparation of IESO energy/transmission totalization tables associated with wholesale settlement. Assist with the preparation of retail totalization tables, according to retail billing and generation payments. Assist with the setup of settlements information in IEE and SAP.
  • Coordinate with internal and external parties regarding the submission of transmission tariff list, wholesale totalization tables and required IESO forms and documents.
  • Be aware of regulatory compliance requirements of OEB Transmission and Distribution System Code, Retail Settlement Code, IESO Market Rules and Program Rules.
  • Assist in the development and implement business processes and procedures required to ensure the integrity of settlements functions Implement settlements functions in relation to transmission and distribution connectivity, revenue metering, asset and customer policies, customer services, the application of tariffs. Assist implementation of customer and generator end-to-end (setup to billing) connection process.
  • Coordinate with other internal groups to obtain estimated data for wholesale and retail meters.
  • Coordinate with MSP/MDS, field staff and other LDC to compile information necessary to identify, investigate and settle short term load transfers and long term load transfers.
  • Implement and maintain customer account/meter data relationship in IEE and forward to senior staff for review and approval.
  • Respond to customer enquires regarding billing issues and other Hydro One’s initiatives and customer requests to modify existing accounts and services. Contact customers and generators regarding billing and payment issues.
  • Perform audits to ensure billing parameters such as (rate class, total loss application including transformer loss allowance/adjustments and transformer ownership), have been correctly applied and reflected in the subsequent bill to the customer. Forward discrepancies identified to senior staff.
  • Exchange information with outside organizations such as IESO, 3rd party MSP, service providers.
  • Perform other duties as required.


Selection Criteria and Essential Competencies:

  • Knowledge of engineering principles, economics, and business administration.
  • Must have experience in ITRON IEE and SAP for use in billing
  • Knowledge of relevant sections of OEB Codes, IESO Market Rules, and IESO Program Rules
  • Knowledge of wholesale market and retail market billing and settlements
  • Knowledge of metering, billing and settlement processes
  • Knowledge of load analysis, billing, settlements and customer service.
  • Computer programming and data management skills.
  • Four-year university education, or equivalent, in an appropriate field.
  • Experience in using software such as MS Office, Visio.
  • Excellent communication and writing skills.
  • A minimum of two - four years related experience


At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.


Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.


Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: June 6, 2023



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