Carrier Services Analyst

52073 - Rexdale - Regular . 

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Perform a variety of activities and analysis associated with the acquisition of telecommunication services from third party providers including analyzing and identifying appropriate suppliers, requesting prices and terms, ordering circuits and analyzing vendor performance. Utilize existing systems and controls to gather and compile data to produce a variety of business information such as budgets, business plans, cost trend studies, variance reviews and statistical reports. Analyze data to ensure consistency with assumptions and strategies. Coordinate, assemble and prepare data to produce the above information. Develop and maintain the associated systems and controls, assess their effectiveness and recommend changes or improvements as necessary. Provide advice, guidance, recommendations and direction to staff regarding all manner of issues. Develop, implement and maintain management information systems and data collection procedures. ,Perform a variety of activities and analysis associated with the acquisition of telecommunication services from third party providers including analyzing and identifying appropriate suppliers, requesting prices and terms, ordering circuits and analyzing vendor performance. Utilize existing systems and controls to gather and compile data to produce a variety of business information such as budgets, business plans, cost trend studies, variance reviews and statistical reports. Analyze data to ensure consistency with assumptions and strategies. Coordinate, assemble and prepare data to produce the above information. Develop and maintain the associated systems and controls, assess their effectiveness and recommend changes or improvements as necessary. Provide advice, guidance, recommendations and direction to staff regarding all manner of issues. Develop, implement and maintain management information systems and data collection procedures. 

Job Description:

• Develop and implement systems and related controls to gather and consolidate information to produce a variety of business information such as annual budget, business plan, cost trend studies, performance reports and monthly cost reports. Coordinate, assemble and prepare data. Analyze data to ensure consistency with assumptions and strategies. Develop and maintain the associated systems and controls, assess their effectiveness and recommend changes or improvement, as necessary.
• Collect and analyze competitive pricing information to assist with competitive bidding, pricing strategy and customer/product profitability analysis.
• Provide advice, guidance, recommendations and assistance on budgets and in the evaluation and explanation of significant variations between budgeted and actual expenditures. Review cost control procedures, assess their effectiveness and recommend changes or improvements, as necessary.
• Provide pricing for telecommunications services from service providers. Work with vendors on pricing and service level agreement provisions, as required. Coordinate with Sales Engineering, Provisioning and Customer Service to ensure complete and accurate details of orders/contracts are communicated to vendors.
• Prepare and track Material and Service Order Forms. Ensure expenses are charged to the appropriate cost centres, work orders, or Project IDs. Work with Corporate Tax department to resolve any applicable tax issues.
• Review and identify business and technical issues in vendor contracts and coordinate with Carrier Relations, Sales, Engineering, Law Pay Scale Group MP2 Points 0235 and Finance to protect the interests of Hydro One Telecom Inc.
• Authorize payments within the limits of approved signing authorities for invoices from service providers. Investigate and resolve disputes.
• Develop and maintain performance measures and the appropriate reporting system for monitoring and controlling such measures. Prepare and present reports including comparative analysis of vendor pricing and terms, as required. Respond to requests from management, staff and vendors for analysis and information, as necessary.
• Provide support to the Carrier Services Manager related to Hydro One Business Telecom voice and data and Power System Telecom Services (PSTS) operations, contract management and Service Level Agreement administration, including analysis and explanation of variances between actual revenues and contract.
• Perform other duties as required. 

Selection Criteria:

• Requires an understanding of types of service, business processes and contractual terms and conditions related to telecommunications.
• Requires experience with account distributions and reconciliations of customer invoices. Requires experience in budget planning and cost trend studies and reports, etc. 
• Requires an understanding of the interrelationship of the various finance groups.
• Requires experience with computers and applications to develop and apply information systems and use information from systems within the business unit.
• A period of over 4 years and up to and including 6 years is considered necessary to gain this experience. 

Education:

• Requires a knowledge of business administration, mathematics and cost accounting principles to develop vendor pricing to assist in telecommunication contract management and the preparation of service level agreements.
• Requires a good knowledge of computer technology and information systems to produce reports.
• Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence and assist in discussions with vendors and customers.
• This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years). 

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 29, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.